Part-Time Customer Service Specialist

TN United Kingdom; Milton Keynes; On-site; GBP 28,000; Part time

Job summary

An established industry player is seeking a Part-Time Customer Service Specialist to join their expanding E-commerce team in Milton Keynes. This role involves providing exceptional customer service via email and live chat, ensuring smooth order processing, and coordinating with internal teams to maintain stock levels. The ideal candidate will possess strong communication skills, attention to detail, and a passion for customer satisfaction. With a competitive salary and various benefits, this position offers a fantastic opportunity to contribute to a dynamic business environment.

Benefits

Competitive salary with bonus potential

Generous uniform allowance

Optional private medical insurance

Pension scheme

Free on-site parking

Qualifications

• Proficiency in Microsoft Outlook and Excel; Salesforce experience is a plus.
• Strong attention to detail and good time management skills.

Responsibilities

• Deliver outstanding customer service through email and live chat.
• Process returns, exchanges, and manage stock levels.

Skills

Microsoft Outlook

Microsoft Excel

Salesforce

Customer Service

Time Management

Communication Skills

Job description

Part-Time Customer Service Specialist, Milton Keynes

Client: Ascendant Recruitment

Location: Milton Keynes, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 00dca86783e6

Job Views: 9

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

Part Time Customer Service Specialist
This role is based in Milton Keynes and offers a pro-rata salary of £28,000. The successful candidate will join the expanding E-commerce team, primarily handling internet orders, and providing excellent customer service via email and live chat. You will work closely with the E-commerce and Operations teams in a dynamic business environment.

Responsibilities:

• Deliver outstanding customer service through email and live chat communication.
• Prepare pick tickets for received orders.
• Process returns, exchanges, and resolve discrepancies promptly.
• Coordinate with couriers regarding shipments.
• Create manual web orders.
• Manage stock levels for optimal availability.
• Ensure product information consistency across the website.
• Coordinate orders within internal systems.

Desired Attributes:

• Proficiency in Microsoft Outlook and Excel; Salesforce experience is a plus.
• Strong attention to detail.
• Good time management and prioritization skills.
• Ability to multitask and respond quickly to urgent inquiries.
• Excellent communication skills with internal departments.
• Professional telephone and email manner.
• Confidence in engaging with a diverse customer base.
• Interest in sporting goods or fashion is desirable.
• Experience with e-commerce platforms is a plus but not essential.

Benefits:

• Competitive salary with bonus potential.
• Generous uniform allowance.
• Optional private medical insurance.
• Pension scheme.
• Free on-site parking.

Role advertised on: 07.04.2025

If you believe you are suitable for this role, please apply today. We would love to hear from you! Please submit your CV in Word format.

Ascendant Recruitment is a leading agency in Milton Keynes and Northampton, specializing in various divisions including Customer Service. For more information, visit ascendantrecruitment.co.uk.