Part-Time Customer Service Advisor - Health & Wellness (Remote)

Healflux; Greater London; Hybride; GBP 6 000 - 9 000; Temps partiel

Avantages offerts par ce poste

Flexible work hours

Supportive work environment

Opportunity to learn e-commerce skills

Résumé du poste

A growing startup in health and wellness is seeking a Part-Time Customer Service Advisor to provide support for customer inquiries and enhance the customer experience. The ideal candidate will have customer service experience and excellent communication skills. Flexibility is essential, with options for remote work after probation. This is an excellent opportunity for those looking to gain experience in the e-commerce space in a supportive, dynamic environment.

Qualifications

• Reliability and punctuality are essential.
• Ability to work independently in a warehouse environment.
• Strong interest in health trends and biohacking is valued.
• Comfortable working in a warehouse environment.
• 10 hours per week; 3 days per week (Mon/Wed/Fri or Tue/Thu/Sat).

Responsabilités

• Respond to customer inquiries via email, phone, and social media.
• Provide support to the Founder with administrative tasks.
• Ensure excellent customer experience from purchase to delivery.
• Respond to inquiries from affiliates and clients.
• Support the Founder with general administrative duties as required.

Connaissances

Customer service experience

Social media experience

Excellent communication skills

Interest in health & wellness

Outils

Shopify

Description du poste

Part‑Time Customer Service Advisor (Remote: 10 hrs/week)

Location

Greenford (10min walk from Perivale Station)

Schedule

Option 1: 3 days per week (Mon/Wed/Fri or Tues/Thurs/Sat) — 3.5 hours per day

About Us

We are a growing start‑up e‑commerce business in the Health & Wellness space, specialising in Health Tech. We are looking for a motivated and reliable individual to work closely with the Founder and support customer service operations.

Role Overview

We are seeking a Part‑Time Customer Service Advisor to answer customer inquiries via email, socials and by phone, ensuring customers have a great experience from purchase to delivery. You will initially work on‑site at our warehouse office 3 days per week with the option to work remotely after probation.

This role is ideal for a recent graduate, student, or someone looking for flexible part‑time work in a dynamic and fast‑growing industry.

Key Responsibilities

• Respond to customer emails professionally and efficiently
• Answer customer calls and messages
• Reply to messages and posts on social media
• Respond to inquiries from our affiliates and clients
• Support the Founder with general administrative duties as required

Desired Skills & Experience

• Customer service experience is required
• Social media experience (TikTok, Instagram etc.) is a bonus
• Experience with Shopify is a bonus but not required
• Reliable, punctual, and able to work independently
• Excellent written and verbal English communication skills
• Interest in health & wellness, biohacking, or health trends is highly valued
• Comfortable working in a warehouse environment
• 10 hours per week
• 3 days per week (your choice of Mon/Wed/Fri or Tues/Thurs/Sat)

Why Join Us?

• Work in an exciting, rapidly growing wellness niche
• Supportive and relaxed work environment
• Flexibility suitable for students and graduates
• Opportunity to learn hands‑on e‑commerce skills directly with the Founder
• Potential to become a full‑time position