Part Time Customer Service Advisor - Evening Shift - 25 or 30 Hours Per Week

JR United Kingdom; Cardiff; Hybrid; GBP 27,000; Part time

Job summary

An innovative company is seeking part-time Customer Service Advisors for evening shifts in Cardiff. This role offers a fantastic opportunity to provide exceptional customer service in the financial services sector. You'll be fully trained and equipped to deliver outstanding support, ensuring customer satisfaction while working in a dynamic, fast-paced environment. With flexible hybrid working options available after training, this position is perfect for those looking to balance work and personal life. Join a team that values your contributions and offers excellent career development opportunities!

Qualifications

• Experience in retail, hospitality, or corporate customer service is essential.
• Commitment to delivering high service levels and going above and beyond.

Responsibilities

• Be the first point of contact for customers regarding banking or payment queries.
• Support customers in resolving issues quickly and efficiently.

Skills

Customer Service

Positive Attitude

Adaptability

Common Sense

Job description

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Part Time Customer Service Advisor - Evening Shift - 25 or 30 Hours Per Week, Cardiff

Client:

Location:

Cardiff, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

7

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Calling the night owls, moon bathers, and star gazers; parents, carers, students, and part-time pros!

Part Time, Evening Customer Service Advisors required for a dynamic organization that is growing quickly and offering excellent career development opportunities. You will be given full training and tools to carry out your role to a very high standard, delivering an outstanding customer experience. This is a fantastic opportunity to join the world of financial services and be part of a business that genuinely cares about, progresses, and values their staff.

• 30 Hours Per Week - Shifts: 5pm - 01:30 am on a rota basis (12 shifts over 3 weeks)
• 25 Hours per week - Shifts: 5x 5 hour shifts: Starting at 5pm, 6pm, or 7pm on a rota basis
• Hybrid working after 2 weeks of office-based training
• Salary £26,500 + benefits (pro rata)

Duties will include:

• Be the first point of contact for customers regarding banking or payment queries by phone, email, chat, and social media.
• Take ownership and support customers in the speedy resolution of any issues, escalating where necessary.
• Collaborate with your teammates to ensure customer calls are answered quickly and no one is left hanging on a call.
• Show empathy for customers that need more time, more help, and more consideration.
• Be vigilant for any fraudulent transactions or activity.

Essential skills and experience:

• A positive attitude and common sense are key for this role, as well as experience in retail, hospitality, or corporate customer service.
• You must be committed to delivering the highest level of service and have experience of going above and beyond for customers.
• Be adaptable, a quick learner, and keen to succeed in a fast-paced business.

While there is frequent opportunity to work from home, applicants must live within a commutable distance to the office and be able to complete 2 weeks of office-based training.

Successful job offers will be dependent on employment, credit, and criminal history checks.

Apply now for immediate consideration and interview!