Part Time Customer Service Advisor

JR United Kingdom; Whitley Bay; On-site; GBP 13,000 - 14,000; Part time

Job summary

A leading telecommunications company in Whitley Bay is seeking a Part Time Customer Service Advisor. In this role, you will assist customers with mobile billing queries and receive comprehensive training. The position offers flexible working hours, a starting salary of £13,379.73 rising to £13,698.13 with bonuses, and various benefits including online GP access and family leave support.

Benefits

Online GP access

Market-leading paid carer’s leave

Family Leave support

Discounts on EE & BT products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Qualifications

• No specific experience required.
• Naturally helpful, calm, and good at building relationships.

Responsibilities

• Talk to customers over the phone about mobile billing-related queries.
• Help with simple billing questions or complex issues.

Job description

Job Title: Part Time Customer Service Advisor, Whitley Bay

Client:

EE

Location:

Whitley Bay, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

25.07.2025

Expiry Date:

08.09.2025

Job Description:

Where: EE Newcastle - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Salary: £13,379.73 rising to £13,698.13 after 8 months, plus uncapped commission

Start Date: 8th September 2025

Part Time: 20 hours per week (can also offer 25 or 30 hours)

*Please note, our shift pattern will include working every Sunday and Monday. Other working days will be discussed during the recruitment process.

Why this job matters

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service role with EE.

Join our Home Tech Team in Newcastle, where you'll be talking over the phone to customers with various Mobile Billing-related queries. You could be helping with simple billing questions or handling more complex issues, supporting customers every step of the way.

No specific experience is required. If you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexibility to support your life outside work, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £13,379.73, rising to £13,698.13 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and growth.
• Season Ticket Travel Loan for commuting costs.
• Volunteering days to give back to the community.
• Optional Private Healthcare and Dental cover.

Join a great team with a supportive culture and tailored training. What are you waiting for?