Part-time Customer Service Advisor

JR United Kingdom; Wales; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join JR United Kingdom's Mobile Technical Team in Merthyr Tydfil as a Customer Service Technical representative. This role offers a starting rate of £25,087 annually with opportunities for training and career development, a flexible schedule, and access to benefits like private healthcare and generous family leave.

Benefits

Discounts on EE & BT products

Access to 24/7 online GP service

Paid carer’s leave, up to 2 weeks

Family Leave: 18 weeks full pay for maternity

Support for career development

Volunteering days

Optional private healthcare and dental cover

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Help solve device issues and keep customers connected.

Skills

Problem Solving

Customer Relationship Building

Calmness

Job description

Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission

Location: Merthyr Tydfil Contact Centre

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Job Description:

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, your transferable skills could lead to success in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers over the phone with various mobile tech-related queries. Whether it's a simple device issue or a more complex problem, you'll help keep our customers connected with their loved ones. Each day brings new challenges and opportunities to make a difference.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

This role offers flexibility to support your life commitments, including scheduling your own breaks, banking time, and occasional home working to ensure you can attend appointments or care for family in emergencies.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses
• Discounts on EE & BT products, saving you hundreds of pounds annually
• Access to a 24/7 online GP service for you and your immediate family, fully funded
• Market-leading paid carer’s leave, up to 2 weeks for supporting family or friends
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, or adoption leave
• Support for career development and growth within EE
• Volunteering days to give back to your community
• Optional private healthcare and dental cover for you and your family

Join a team with a positive culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?