Part-time Customer Service Advisor

EE; United Kingdom; On-site; GBP 25,000 - 26,000; Part time

Job summary

Join EE's Mobile Technical Team in Merthyr Tydfil as a part-time Customer Service Technical member. This role offers the chance to help customers with mobile technology, providing support and solutions to various queries. Enjoy flexible working arrangements and numerous perks, including discounts, paid leave, and career development opportunities.

Benefits

Huge discounts on EE & BT products

Access to online GP services 24/7

Market-leading paid carer's leave, up to 2 weeks

Family Leave: 18 weeks full pay, 8 weeks half pay in the first year

Career development support

Volunteering days

Optional private healthcare and dental coverage

Qualifications

• No specific experience required; ability to be helpful, calm, and build relationships is key.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Solve problems and provide technical support to enhance customer experience.

Job description

Part time: Permanent - 20 Hours per week

Salary: GBP25,087.00 pro-rata rising to GBP25,684.00 pro-rata after 8 months in role, plus uncapped commission

Location: Merthyr Tydfil Contact Centre

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Part-time shift pattern:

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
16:45-21:00 16:45-21:00 16:45-21:00 16:45-21:00 16:45-21:00 OFF OFF

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll be talking over the phone to customers with various mobile tech-related queries. You could be helping someone with a simple device query or something more complex to keep them connected with loved ones. Each day brings new challenges.

No specific experience is required. If you're naturally helpful, calm, and able to build relationships, we can train you on the rest.

We offer flexible working arrangements to support your life outside work, including scheduling your own breaks, banking time, and occasional home working.

What's in it for you?

• A starting hourly rate of GBP12.82, plus incentives and bonuses
• Huge discounts on EE & BT products, saving you hundreds annually
• Access to online GP services 24/7 for you and your immediate family
• Market-leading paid carer's leave, up to 2 weeks
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year
• Support for your career development
• Volunteering days to give back to your community
• Optional private healthcare and dental coverage

We foster a positive team culture with meaningful support and tailored training to help you build a lasting career. What are you waiting for?