Part Time Customer Service Advisor

JR United Kingdom; Sunderland; On-site; GBP 13,000 - 14,000; Part time

Job summary

A leading communications company is seeking a Part Time Customer Service Advisor in Sunderland. This role involves supporting customers with Mobile Billing-related inquiries via phone. No specific experience is required, but candidates should be helpful and calm. The job offers a starting salary of £13,379.73, rising to £13,698.13 after 8 months, alongside various employee benefits and development opportunities.

Benefits

Online GP access

Market-leading paid carer’s leave

Family Leave with full and half pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental coverage

Qualifications

• No specific experience required, just a helpful and calm demeanor.

Responsibilities

• Assist customers with Mobile Billing-related queries over the phone.
• Support customers with both simple and complex billing issues.

Job description

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Part Time Customer Service Advisor, Sunderland, Tyne and Wear

Client: EE

Location: Sunderland, Tyne and Wear, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 25.07.2025

Expiry Date: 08.09.2025

Job Description:

Where: EE Newcastle - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Salary: £13,379.73 rising to £13,698.13 after 8 months, plus uncapped commission

Start Date: 8th September 2025

Part Time: 20 hours per week (can also offer 25 or 30 hours)

*Please note, our shift pattern will include working every Sunday and Monday; other working days will be discussed through the recruitment process.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service role with EE.

Join our Home Tech Team in Newcastle, where you'll be talking over the phone to customers with Mobile Billing-related queries. You could be helping someone with a simple billing question or handling more complex issues, supporting customers throughout.

No specific experience required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexibility to support your life outside work, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £13,379.73, rising to £13,698.13 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video, fully funded for you and your immediate family.
• Market-leading paid carer’s leave, up to 2 weeks off for carers.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for your career development and growth.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

Join our team for a supportive environment, meaningful training, and a chance to build a lasting career. What are you waiting for?