Part Time Customer Service Advisor

JR United Kingdom; South Shields; On-site; GBP 13,000 - 14,000; Part time

Job summary

An established industry player is seeking a Part-Time Customer Service Advisor to join their Broadband Technical Team. This role offers the opportunity to assist customers with broadband-related queries, providing support and solutions over the phone. With flexible working arrangements and a supportive environment, this position is perfect for those who enjoy problem-solving and technology. You'll receive comprehensive training and enjoy a range of benefits, including a competitive salary, career development support, and discounts on products. If you're looking to build a lasting career in customer service, this is the role for you!

Benefits

Access to online GP services 24/7

Paid carer’s leave up to 2 weeks

Family leave with full pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental cover

Qualifications

• No specific experience required; training provided.
• Helpful, calm, and relationship-building skills valued.

Responsibilities

• Assist customers with broadband-related queries over the phone.
• Provide technical support and problem-solving assistance.

Skills

Problem Solving

Customer Relationship Building

Technical Troubleshooting

Job description

Part Time Customer Service Advisor, South Shields

Client: EE

Location: South Shields, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

Views: 1

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description

Where: EE North Tyneside or EE Gosforth

Part Time: 20 hours per week

Shift Pattern: Monday to Friday, 16:45-21:00

Salary: £13,379.73, rising to £13,698.13 after 8 months, plus uncapped commission

Start Date: April 2025 onwards

Why this job matters

If you enjoy solving problems, gaming, or tinkering with technology, you have transferable skills to succeed in a Customer Service Technical role with EE. Join our Broadband Technical Team in Newcastle, where you'll assist customers with broadband-related queries over the phone. No specific experience is required; we value helpfulness, calmness, and relationship-building skills, and will train you on the rest.

We offer flexible working arrangements, including scheduling your own breaks, banking time, and occasional home working, to support your work-life balance.

What’s in it for you?

• Starting salary of £13,379.73, rising to £13,698.13 after 8 months, plus incentives and bonuses
• Access to online GP services 24/7 for you and your immediate family
• Market-leading paid carer’s leave, up to 2 weeks
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year
• Discounts on EE & BT products, saving hundreds of pounds annually
• Support for career development and progression
• Season Ticket Travel Loan for commuting costs
• Volunteering days to give back to your community
• Optional private healthcare and dental cover

Join a team with a great culture, supportive environment, and tailored training to help you build a lasting career. What are you waiting for?