Part Time Customer Service Advisor

JR United Kingdom; South Shields; On-site; GBP 13,000 - 14,000; Part time

Job summary

A leading telecommunications company in South Shields is seeking a Part Time Customer Service Advisor. You will assist customers with Mobile Billing-related queries and provide support through phone interactions. The role offers a flexible schedule with 20 hours per week, plus opportunities for training and career development. This position comes with a starting salary of £13,379.73, rising to £13,698.13 after 8 months, along with various benefits including healthcare and discounts.

Benefits

Online GP access

Market leading paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• No specific experience required, but must be naturally helpful and calm.
• Ability to build relationships with customers.

Responsibilities

• Assist customers with Mobile Billing-related queries over the phone.
• Provide support and ownership for customer issues.

Skills

Problem-solving

Customer relationship building

Calm demeanor

Job description

Social network you want to login/join with:

Part Time Customer Service Advisor, south shields

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Client:

EE

Location:

south shields, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

25.07.2025

Expiry Date:

08.09.2025

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Job Description:

Where: EE Newcastle - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Salary: £13,379.73 rising to £13,698.13 after 8 months being here, plus uncapped commission

Start Date: 8th September 2025

Part Time: 20 hours per week (can also offer 25 or 30 hours)

*Please note, our shift pattern will include working every Sunday and Monday, other working days will be discussed through the recruitment process.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service role with EE.

Why not use your skills to make a difference and join our Home Tech Team in Newcastle. You’ll be talking over the phone to customers with all sorts of Mobile Billing-related queries. You could be helping someone with a simple billing question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• Agreatstarting salary of£13,379.73 rising to £13,698.13 after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season TicketTravel Loan – giving you the funds topay for your travelto and from work up front, making a difference where it counts.
• Volunteering days, so you cangive backto your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?