Part-time Customer Service Advisor

JR United Kingdom; Pontypridd; On-site; GBP 25,000 - 26,000; Part time

Job summary

A leading company in customer service is seeking a Part-time Customer Service Advisor based in Pontypridd. This role involves providing technical assistance over the phone, supporting customers with various queries. No prior experience is necessary; a helpful and calm demeanor is essential. The role offers flexible working conditions and great benefits.

Benefits

Flexible working arrangements

Huge discounts on EE & BT products

Access to online GP services 24/7

Market-leading paid carer’s leave

Family leave with full pay

Support for career development

Volunteering days

Optional private healthcare and dental coverage

Qualifications

• No specific experience required.
• Helpful attitude needed.
• Ability to build relationships.

Responsibilities

• Assist customers over the phone with mobile tech-related queries.
• Support customers with device questions and complex issues.

Skills

Problem Solving

Relationship Building

Calmness

Job description

Job Title: Part-time Customer Service Advisor, Pontypridd

Client:

EE

Location:

Pontypridd, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

27.06.2025

Expiry Date:

11.08.2025

Job Description:

Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months, plus uncapped commission

Location: Merthyr Tydfil Contact Centre

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Are you someone who enjoys solving problems? If you like gaming or tinkering with technology, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers over the phone with various mobile tech-related queries. Whether it's a simple device question or more complex issues, your support helps keep people connected with their loved ones.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexible working arrangements to support your life commitments, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses
• Huge discounts on EE & BT products, saving you hundreds annually
• Access to online GP services 24/7 for you and your family
• Market-leading paid carer’s leave up to 2 weeks
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year
• Support for career development and growth
• Volunteering days to give back to your community
• Optional private healthcare and dental coverage

Join a team with a great culture, support, and tailored training to help you build a lasting career. What are you waiting for?