Part Time Customer Service Advisor

JR United Kingdom; North East; On-site; GBP 13,000 - 14,000; Part time

Job summary

A leading telecommunications provider in Newcastle-upon-Tyne is seeking a Part-Time Customer Service Advisor to assist customers with billing queries. No specific experience is required; a helpful attitude and relationship-building skills are key. The position offers competitive pay, flexible hours, and robust support for career development. Additional benefits include healthcare options and volunteer days.

Benefits

Online GP access 24/7

Paid carer’s leave

Family Leave with pay

Discounts on products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Qualifications

• No specific experience required - helpful and calm demeanor is essential.
• Ability to build relationships with customers.
• Willingness to learn new skills related to technology.

Responsibilities

• Assist customers with Mobile Billing-related queries over the phone.
• Handle simple questions and complex issues in a supportive manner.
• Flexible working schedule with opportunities for home working.

Skills

Problem-solving

Relationship building

Customer service

Job description

Social network you want to login/join with:

Part Time Customer Service Advisor, Newcastle-upon-Tyne, Tyne and Wear

Client:

EE

Location:

Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

25.07.2025

Expiry Date:

08.09.2025

Job Description:

Where: EE Newcastle - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Salary: £13,379.73 rising to £13,698.13 after 8 months, plus uncapped commission

Start Date: 8th September 2025

Part Time: 20 hours per week (can also offer 25 or 30 hours)

*Please note, our shift pattern will include working every Sunday and Monday, other working days will be discussed through the recruitment process.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service role with EE.

Join our Home Tech Team in Newcastle, where you'll be talking over the phone to customers with Mobile Billing-related queries. You could be helping someone with a simple billing question or handling more complex issues, providing support throughout.

No specific experience required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexibility to support your life outside work, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £13,379.73, rising to £13,698.13 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family Leave with 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving hundreds of pounds yearly.
• Support for career development and growth.
• Season Ticket Travel Loan for commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

Join a great team with meaningful support and tailored training. What are you waiting for?