Part-time Customer Service Advisor

JR United Kingdom; Mountain Ash; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading company in the UK is looking for enthusiastic individuals for the role of Customer Service Technical. You will assist customers with mobile technology issues, ensuring they stay connected while receiving training and support to advance your career. This flexible role provides various employee benefits and the opportunity to work in a supportive team environment.

Benefits

Discounts on EE & BT products

Access to a 24/7 online GP service

Paid carer’s leave for family responsibilities

Family leave policies

Support for career development

Volunteering days

Optional private healthcare and dental coverage

Qualifications

• No specific experience required; naturally helpful and calm individuals preferred.
• Ability to communicate effectively with customers.
• Capacity to build relationships and resolve issues.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Address both simple and complex issues to keep customers connected.

Skills

Problem Solving

Communication

Relationship Building

Job description

Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission.

Location: Merthyr Tydfil Contact Centre

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Job Description:

Are you someone who enjoys solving problems? If you like gaming or tinkering with technology, you have transferable skills for a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers with various mobile tech-related queries over the phone. Whether it's a simple device question or a more complex issue, you'll help keep people connected with their loved ones. The role offers variety and the chance to make a difference.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

This role is designed with flexibility in mind to support your life commitments. We offer self-scheduled breaks, banking time, and occasional home working to help you balance work and personal life.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Access to a 24/7 online GP service for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks, for those caring for family or friends.
• Family leave policies including 18 weeks full pay and 8 weeks half pay, supporting all parents.
• Support for career development and progression.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage.

Join a team with a great culture, support, and training to help you build a lasting career. What are you waiting for?