Part-time Customer Service Advisor

TieTalent; Hengoed; On-site; GBP 25,000 - 26,000; Part time

Job summary

A leading company in technical support is seeking part-time team members for their Mobile Technical Team in Merthyr Tydfil. This flexible role involves assisting customers with their mobile tech-related queries and offers a supportive culture, complete with tailored training and ample opportunity for career growth.

Benefits

Discounts on EE & BT products

Online GP access

Market leading paid carer’s leave

Family Leave with full and half pay

Career path support

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Natural helpfulness and calm under pressure.
• Ability to build relationships with customers.

Responsibilities

• Assist customers with various mobile device queries over the phone.
• Provide technical support tailored to customer needs.

Skills

Customer Service

Mobile Technology

Job description

About

Part time: Permanent - 20 Hours per week

Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission

Location: Merthyr Tydfil Contact Centre

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Part-time Shift Pattern

• Monday - Sunday: 16:45-21:00 (Off on Sundays and Mondays)

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Mobile Technical Team in Merthyr Tydfil? You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year, supporting all parents in growing their family
• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Nice-to-have skills

• Customer Service
• Mobile Technology

Work experience

• Mobile Engineering

Languages

• English

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