Part Time Customer Service Advisor

Denise La Grassa; Glasgow; On-site; GBP 12,000 - 20,000; Part time

Job summary

A prestigious Glasgow-based company is seeking a part-time Customer Service Advisor to enhance their customer service operation. The ideal candidate will have a background in customer service, be IT literate, and possess excellent communication skills. This role offers a friendly team environment, opportunities for career progression, and the chance to secure a permanent contract from day one.

Benefits

Part-time position suitable for students

Incredibly friendly team working environment

Excellent pension scheme

Annual bonus scheme

Virtual GP service

Generous maternity/paternity leave

Great holiday entitlement

Training and development opportunities

Easily accessible offices

Immediate start date

Qualifications

• Experience in contact centres, office-based customer service, retail, hospitality, leisure, or travel preferred.
• Passion for delivering excellent customer service.
• Comfortable with technology.

Responsibilities

• Answering inbound calls from customers.
• Providing a positive and engaging customer experience.
• Listening to customers’ personal circumstances to understand their needs.

Skills

Customer service experience

Excellent communication skills

Empathy skills

IT literate

Proficient in Microsoft Office

Job description

Rewards And Benefits

• Part-time position suitable for students
• Incredibly friendly team working environment
• Excellent pension scheme
• Annual bonus scheme
• Virtual GP service
• Generous maternity/paternity leave
• Great holiday entitlement
• Training and development opportunities
• Easily accessible offices
• Immediate start date
• Opportunity to secure a permanent contract from day one

Mtrecs New Job Opportunity

MTrec Commercial is proudly representing our prestigious Glasgow-based client with plans for growth and expansion in their state-of-the-art customer service operation.

They are now recruiting a permanent part-time Customer Service Advisor to join their highly trained team in an exceptional office environment. If you have a background in customer service and can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers professionally, and able to respond to customer service calls and emails.

You will join a dynamic, expanding company with a superb team culture and significant opportunities for career progression. The company seeks committed, hardworking, customer-oriented individuals looking for a long-term, permanent job opportunity.

The Job You Will Be Doing

• Answering inbound calls from customers
• Providing a positive and engaging customer experience
• Educating customers about products and services
• Engaging with customers across various communication channels
• Using judgment to address and resolve customer queries appropriately
• Listening to customers’ personal circumstances to understand their needs and provide personalized solutions

About You

• Customer service experience is essential. Experience in contact centres, office-based customer service, retail, hospitality, leisure, or travel is preferred, especially if at a supervisory or team leader level.
• A passion for delivering excellent customer service and achieving the best outcomes for customers
• Excellent written and verbal communication, listening, and empathy skills
• Comfortable with technology and proficient in Microsoft Office