Part Time Customer Service Advisor

JR United Kingdom; Gateshead; On-site; GBP 13,000 - 14,000; Part time

Job summary

A leading telecommunications company in Gateshead is seeking a Part Time Customer Service Advisor to assist customers with Mobile Billing queries. This role offers flexibility in hours, with options for 20, 25, or 30 hours per week. The ideal candidate is someone who enjoys solving problems and building relationships. Training will be provided. Competitive starting salary and various benefits available.

Benefits

Online GP access 24/7

Paid carer’s leave

Family leave benefits

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Qualifications

• No specific experience is required.
• Ability to be helpful and build relationships.

Responsibilities

• Assist customers with Mobile Billing-related queries.
• Support customers throughout their journey.

Skills

Problem-solving

Customer relationship building

Calm demeanor

Job description

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Part Time Customer Service Advisor, Gateshead

Client: EE

Location: Gateshead, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 2

Posted: 25.07.2025

Expiry Date: 08.09.2025

Job Description:

Where: EE Newcastle - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Salary: £13,379.73 rising to £13,698.13 after 8 months, plus uncapped commission

Start Date: 8th September 2025

Part Time: 20 hours per week (options for 25 or 30 hours)

*Please note, shift pattern includes working every Sunday and Monday; other working days will be discussed during recruitment.

Why this job matters

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, your transferable skills can help you succeed in a Customer Service role with EE.

Join our Home Tech Team in Newcastle to assist customers with Mobile Billing-related queries. Whether it's a simple question or a more complex issue requiring ownership, you'll support customers throughout their journey.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We value work-life balance and offer flexibility. We support your success by allowing you to schedule your own breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting salary of £13,379.73, rising to £13,698.13 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and growth.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

With a supportive team culture, meaningful support, and tailored training, this is a great opportunity to build a lasting career. What are you waiting for?