Part-Time Customer Service Advisor

DECATHLON Belgium NV; England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Profit sharing

Quarterly bonus

Staff discount 30%

Cycle to work scheme

Permanent contract

Team socials

Job summary

Decathlon UK is seeking a Customer Experience Advisor to help customers in-store and online with expert product knowledge and service. You will be part of an omnichannel team, delivering high-quality advice and ensuring customers leave delighted with their purchases.

The role requires working evenings and weekends and offers a permanent contract with fair pay. Join a sport-loving community with benefits including profit sharing, quarterly bonuses, staff discounts, and opportunities for

Qualifications

• Customer service mindset with a passion for sport.
• Strong communication and interpersonal skills.
• Ability to work in a team and handle peak times.

Responsibilities

• Customer Service - assist in-store and online with product advice.
• Merchandising - help maintain stock and pricing for clear product display.
• Team Player - collaborate with shop floor colleagues in busy periods.

Skills

Customer service

Communication

Team player

Problem solving

Retail knowledge

Job description

LOVE SPORT? WANT TO HELP PEOPLE? PROBLEM SOLVER? IF YES, THIS IS THE PERFECT ROLE FOR YOU!

As a Customer Experience Advisor you’ll be providing the best care for our customers, both in-store and online. To put it simply, the purpose . The most important part of your role is to ensure that all customers leave delighted with our products and your service.

What will you benefit from?

• Career progression - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless!
• Profit sharing scheme - We’re one big international family who exclusively shares the profit we make with our employees.
• We play sport together and have regular team socials!
• Quarterly bonus scheme
• Permanent contracts with fair pay - We don’t believe in zero-hour contracts.
• Cycle to work scheme - 25% discount on a bike of your choice.
• 30% staff discount on our Decathlon products.

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Your Responsibilities:

• Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in store or online!
• Merchandising - Whether full time or part time, every Sales Assistant is encouraged to take responsibility to autonomously manage stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sporting practice.
• Team Player - You will be part of a shop floor team of like-minded Sales Assistants, practicing sport and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.

Sound good so far? If so, here's the type of person we're looking for…

Who Are You?

• Someone looking to combine a passion for sport with work.
• A people person who is prepared to go the extra mile.
• Someone looking for a retail career with a difference
• Problem solver with excellent communication skills.
• Able to play as part of the team during the busiest times (weekends and holidays).

Additional Information:

As a Customer Service Advisor you will be required to work usual retail hours including evenings and weekends.