Part Time Customer Service Advisor

the West Brom; Dudley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A regional banking institution in Dudley is seeking a part-time Customer Service Advisor to deliver exceptional service and support to customers. This role involves direct customer interactions, cash handling, and assisting with inquiries regarding mortgages and savings. The ideal candidate should have excellent communication skills, a strong customer service background, and a passion for helping others. The position offers development opportunities and various benefits, including a competitive salary and holiday allowance.

Benefits

Holiday starting at 175 hours plus bank holidays

2 paid volunteering days a year

Enhanced maternity/paternity leave

Private medical insurance options

Salary Sacrifice Electric/Hybrid Car Scheme

Perkbox account for discounts and benefits

Qualifications

• Friendly with excellent communication skills.
• Genuine interest in customers and their needs.
• Experience in a customer service role.
• Attention to detail to minimize errors.

Responsibilities

• Deliver excellent customer service at the Dudley Branch.
• Provide solutions to individual customers' needs.
• Handle cash and cheque transactions.
• Support customer queries regarding mortgages and savings.
• Engage in local community projects.

Skills

Excellent communication skills

Exceptional customer service experience

Attention to detail

Ability to build rapport

Team enthusiasm

Job description

Part Time Customer Service Advisor

Location: Dudley Branch

Salary: £17,117 per annum

Contract: Permanent

Hours: 25 hours per week 12.00 – 14.00 (Customer Facing), 14.00 - 17.00 (Telephony) Monday – Friday and 09:30 – 12:30 Saturday

Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge awaiting for you.

As a Customer Service Advisor at our Dudley Branch, you will ensure our customers’ needs are at the forefront of your day every step of the way. From having genuine conversations in customer focused meetings you will be able to successfully provide a solution to their individual needs.


What the role will look like:

To be the face of the West Brom
To deliver excellent customer service every time
Identifying and providing solutions to customers’ needs
Providing solutions to individual customers’ needs
Cash and cheque handling
Supporting with customer queries around their mortgages and savings
Supporting with local community projects


What you will bring to the role:

You’ll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.
Exceptional customer service experience with a genuine interest in customers & their needs.
Driving enthusiasm within a team.
You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it’s important to be attentive to detail.


We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.



What's in it for you:

We pride ourselves on our development opportunities and always look to promote from within wherever possible,
Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
2 paid volunteering days a year,
Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
Life assurance provided by the Society at 4 times your salary,
Yearly performance related pay scheme and pay review,
Private medical insurance that’s discounted when your time with us grows, with the option to include family members,
Salary Sacrifice Electric/Hybrid Car Scheme,
A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.


Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.



We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at [e-mail].



Do it today and click apply!

*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*



Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.