Part Time Customer Service - 31 hours per week

TN United Kingdom; Warrington; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player in Warrington is seeking compassionate part-time customer service advisors to join their dedicated team. This role focuses on providing exceptional support to vulnerable individuals, ensuring their well-being and safety through regular communication and assistance. The company values a friendly and empathetic approach, making it essential for candidates to possess strong communication skills and a genuine desire to help others. Join a supportive environment where your contributions will make a significant impact on the lives of those in need, while also enjoying opportunities for career progression.

Benefits

Career Progression Opportunities

Friendly and Supportive Team

Additional Benefits

Qualifications

• Excellent communication skills, both written and verbal.
• A genuine desire to help others, especially vulnerable individuals.

Responsibilities

• Coordinating effectively with team members and external parties to resolve customer issues.
• Providing a friendly, empathetic approach when speaking to customers.

Skills

Communication Skills

Empathy

Attention to Detail

Professionalism

Job description

Social network you want to login/join with:

Part Time Customer Service - 31 hours per week, Warrington

Client:

Location:

Warrington, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

847368a771fd

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Your new company

Are you looking to work for a passionate and dedicated organisation committed to making a positive impact on the lives of vulnerable individuals? My client, based in Warrington, is seeking a team of 5 part-time customer service advisors to join their team on a permanent basis. Through personalised support and exceptional service, this organisation strives to help those facing challenges and help them achieve their goals in a safe, respectful, and caring environment.

Your new role

The positions are being offered as part-time with shift patterns as follows: 31 hours per week. The shift patterns are: core hours. There will be some shifts, normally every 4 weeks, including late shifts from 13:00-22:15 once per month.

The shift schedules are:

• Monday/Tuesday team: Week 1 – Monday, Tuesday, Wednesday; Week 2 – Monday, Tuesday, Thursday, Friday
• Thursday/Friday team: Week 1 – Thursday, Friday, Saturday, Sunday; Week 2 – Wednesday, Thursday, Friday

You will be joining a friendly and supportive team who pride themselves on the service they deliver to both internal and external customers. Your duties will include, but are not limited to:

• Coordinating effectively with team members, housing officers, and external parties to resolve customer issues and ensure prompt service.
• Providing a friendly, empathetic approach when speaking to customers, especially older and vulnerable individuals, ensuring they feel reassured and supported.
• Making regular phone calls to vulnerable customers to confirm their well-being and ensure their property is safe.
• Accurately recording information from customer interactions, including call details, issues reported, and necessary follow-ups, into the organisation's system.

What you'll need to succeed

• Excellent communication skills, both written and verbal
• A genuine desire to help others, especially vulnerable individuals
• An empathetic and friendly approach
• Excellent attention to detail
• Very personable and professional

What you'll get in return

• Work within a friendly and supportive team
• Career progression opportunities
• Additional benefits