Part Time Customer Liaison Officer

FM Conway Ltd; Sevenoaks; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Part Time Customer Liaison Officer to enhance their in-house Customer Care team. In this role, you will engage with customers, manage enquiries, and resolve incidents, ensuring a high level of service. You will be part of a family-run business that values care, innovation, and integrity, providing you with the opportunity to develop professionally while enjoying various benefits. Join a company that celebrates individuality and fosters a supportive environment, making a meaningful impact in the community.

Benefits

23 days holiday plus bank holidays

Career and professional development

On-site gym access

Subsidised restaurant

Shopping discounts

Health and well-being benefits

24-hour advice lines

Support from mental health first aiders

Qualifications

• Experience in customer service and handling sensitive information.
• Strong communication skills across various platforms.

Responsibilities

• Manage and investigate customer enquiries and incidents.
• Support customers with electric vehicle charging solutions.
• Handle the Customer Care email inbox efficiently.

Skills

Customer Service Experience

Communication Skills

Team Collaboration

Problem Solving

Confidentiality Management

Job description

FMConway is currently recruiting for a Part Time Customer Liaison Officer to work within our in-house Customer Care team. As our Part Time Customer Liaison Officer, you will manage and investigate incidents from internal and external customers, answer enquiries from the general public and support customers of our electric vehicle charging solution - SureCharge. This is a permanent, part-time position, working Monday, Tuesday, and Wednesday, based at our head office in Sevenoaks, Kent.

The duties of our Part Time Customer Liaison Officer will include:

1. Working collaboratively with all areas of our business you will manage and investigate enquiries from internal customers and the general public.
2. Managing the communication of FM Conway compliments.
3. Providing support to SureCharge customers regarding problems with charging electric vehicles, taking payments etc.
4. Effectively following up and monitoring outstanding incidents to resolution and closure.
5. Supporting with the administration of all additional processes such as the Big Idea and Non-Conformity Reporting (NCRs).
6. Managing the Customer Care email inbox to ensure that complaints, enquiries and incidents are dealt with daily.

What skills and experience do you need?

We are looking for a team player who has experience of communicating with a variety of people via telephone, email and face to face. You will be comfortable dealing with sensitive and confidential information and will have previous experience within customer service. To be successful in this role, you must have a strong customer focus and be able to work as part of a team as well as on your own.

What benefits will you receive?

As our Part Time Customer Liaison Officer, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. Based from our Sevenoaks Head Office you will have free access to our on-site gym and subsidised restaurant. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.

A brief introduction to FM Conway

FM Conway is a family run business with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity, and Excellence. As a family business the heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.

So, if you would like to join the team as our Part Time Customer Liaison Officer, then please click apply today, we’d love to hear from you!

Closing Date: 15/05/2025

FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.

At our heart we are a family that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.

We look forward to receiving your application!