Part-time Customer Concierge - Colchester

Spicerhaart Group Ltd.; Colchester; On-site; GBP 24,000 - 26,000; Part time

Job summary

A leading estate agency group based in Colchester is looking for a passionate part-time Customer Concierge to join their team. The role involves managing inbound/outbound communications, coordinating property viewings, and providing outstanding customer service in a dynamic environment. Ideal candidates are confident communicators with excellent time management skills. Competitive salary and career development opportunities are offered.

Benefits

Competitive salary

Uncapped commission

Career development access

Full training and ongoing coaching

Qualifications

• Must be motivated, ambitious, and able to work independently.
• Experience in a customer service role preferred.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Handling high volumes of inbound/outbound calls, web chats, and emails.
• Registering client details and coordinating property viewings.
• Scheduling property valuations.

Skills

Confident communicator with excellent telephone skills

Resilient under pressure

Organised and great with time management

Tech-savvy and quick with data entry

Track record of providing excellent customer service

Job description

Overview

Part-Time Customer Concierge – Estate & Lettings Support

Colchester Head Office | Minimum 24 hours per week | Office-Based/Please review the working hours before applying

Are you ready to be the estate or letting agent of the future?

Let us help you achieve that in just two years!

We’re hiring part-time Concierge Team Members to join our energetic and customer-focused team at our Colchester Head Office. If you're passionate about property, thrive in a fast-paced environment, and love connecting with people, this could be the role for you.

What You’ll Be Doing

• Handling high volumes of inbound/outbound calls, web chats, and emails
• Registering client details and coordinating property viewings
• Scheduling property valuations
• Working closely with your team to deliver outstanding customer service and achieve performance goals

What We’re Looking For

Motivated, ambitious, and able to work independently Confident communicator with excellent telephone skills Resilient under pressure and deadline-focused Comfortable in a fast-paced, target-driven environment Organised and great with time management Tech-savvy and quick with data entry Track record of providing excellent customer service

Why Join Us?

Competitive Salary: £24,000 – £26,000 per year for full time position – depending on experience and pro-rata for part time positions Uncapped Commission: Boost your earnings based on your performance Career Development: Access to our Elevate scheme and internal learning pathways Training & Support: Full training from day one and ongoing coaching Hear from our team: [Watch staff testimonials here] https://vimeo.com/949532366/29316ab109?share=copy

Working Hours

• One weekend shift (Saturday or Sunday): 9am–3pm
• Weekday daytime: 9.30am–2.30pm
• Evening shifts: 6pm–9pmFinal working hours will be confirmed at the end of the recruitment process, depending on availability.

How to Apply

Send your CV to: [e-mail] Location: Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD

Right to Work Requirements

To apply, you must have legal eligibility to work in the UK (minimum 24 hours per week).Required documentation:

• Passport or Birth Certificate
• Proof of Address
• National Insurance Number

About Spicerhaart

Spicerhaart is one of the UK's leading estate agency groups, operating brands such as haart, Chewton Rose, Felicity J Lord, Haybrook, Howards, butters john bee, and Darlows. We also provide conveyancing, legal, and financial services through Just Mortgages.

Diversity & Inclusion

We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are happy to make adjustments during the recruitment process—just let our Talent Team know.

Important Notes

We do not accept speculative CVs from recruitment agencies. Your data will be handled in accordance with our Privacy Policy.

Ready to take your career to the next level? Apply today!

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