Part time Customer Care Representative - weekends only.

Michael Page (UK); Leeds; Remote; GBP 60,000 - 80,000; Part time

Job summary

A leading company is seeking a Customer Care Representative to join their team. This role involves answering customer inquiries, providing high-quality service, and coordinating communications for upcoming works in residents' homes. The opportunity offers remote work and a positive culture with long-term prospects.

Benefits

Positive and inclusive company culture

Long term opportunity

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work well in a team.

Responsibilities

• Answer customer enquiries via phone and email.
• Provide high-quality customer service and resolve complaints.
• Log customer interactions in the company's database.

Skills

Communication

Problem Solving

Interpersonal Skills

Teamwork

Attention to Detail

Education

Proven experience in a similar role

Tools

Computer systems

Databases

Job description

• Immediate start part time opportunity.
• Remote working.

About Our Client

Our client is a large organisation within its industry. They are renowned for their top-tier service delivery and are committed to sustainable practices in their operations. Operating on a global scale, they pride themselves on providing an inclusive working environment that supports the professional growth of its employees.

Job Description

• Answering customer enquiries via phone and email
• Providing high-quality customer service and resolving complaints
• Logging customer interactions in the company's database
• Coordinating with other teams to resolve customer issues
• Provide pre-works consultation to residents to explain upcoming works in their homes.
• Distribute clear and timely correspondence to residents before work commences.
• Conduct group and individual consultation events regarding future works.
• Share and implement the client's engagement strategy.
• Deliver a tailored communication plan to residents for the duration of the works.
• Collect resident feedback and satisfaction data in line with client and company requirements.
• Upload and share feedback through the appropriate systems and to relevant stakeholders.
• Ensure all communication meets the expectations of residents, clients, and other stakeholders.
• Where necessary, issue and collect resident satisfaction surveys.

The Successful Applicant

A successful Customer Care Representative should have:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Proficiency in using computer systems and databases
• Ability to work well in a team
• Strong attention to detail
• Proven experience in a similar role.

What's on Offer

• An estimated hourly salary between £12.50 and £13.20
• Remote working
• A positive and inclusive company culture
• Long term opportunity