Part Time Customer Care Assistant Whitchurch Cardiff

McDonald's United Kingdom; Wales; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading fast-food chain in the UK is seeking a Customer Care Assistant to manage customer interactions and ensure a welcoming environment. Responsibilities include maintaining cleanliness in dining areas, handling customer needs, and providing a positive atmosphere. Ideal candidates are friendly, possess effective communication skills, and thrive in a team-oriented, high-energy environment. Benefits include holiday pay, meal allowance, and employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Ability to connect with customers and make them feel valued.
• Maintaining high energy levels while working efficiently.
• Attentive listening and face-to-face verbal communication skills.

Responsibilities

• Handle customer interactions and maintain a welcoming atmosphere.
• Ensure high standards of cleanliness in the dining area.
• Keep the manager informed about customer satisfaction.

Skills

Effective communication skills

Friendly and welcoming behavior

Teamwork

Customer focus

Job description

To meet the criteria for this role, you will be required to be available to work within Weekends - Saturday & Sunday, working shifts across Early Mornings, Afternoons & Evenings . Please only apply if you are able to meet these requirements.

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more...........