Part Time Contact Centre Agent

Total System Services; Milton Keynes; On-site; GBP 28,000 - 30,000; Part time

Job summary

Join a leading payments technology company in Milton Keynes as a part-time customer service representative. You will utilize your negotiation and communication skills to assist customers, while benefiting from a competitive salary and a dynamic work environment. Enjoy comprehensive training and various employee benefits as part of the team.

Benefits

Life Insurance

Pension contributions

26 Days Annual Leave

Enhanced Sick Pay

Cycle to work scheme

Subsidized Canteen

Qualifications

• Previous contact center experience is desirable.
• Experience in the credit card/banking industry.
• Ability to work as part of a team.

Responsibilities

• Identify cases of attempted fraud to minimize losses.
• Contact customers to verify transaction authenticity.
• Handle customer queries effectively.

Skills

Communication skills

Negotiating skills

Enthusiasm

Flexibility

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

TSYS Managed Services EMEA a Global Payments company has a range of contact centre roles specialising in Customer Service, Risk Management, Collections, Back Office, and Help Desk related services for Financial Institutions.

Do you have a passion for helping others and have top class negotiating skills? Then this is the role for you!

We are currently recruiting for part-time roles to join our team in Milton Keynes, working hours 15:30 - 00:00, Saturday and Sunday, 16 hours per week.

Hourly rate: £13.39

As well as a competitive salary, ongoing training and a fast paced, fun working environment this role comes with the following benefits –

• Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
• Full Training provided (Paid
• MediCash Health Care Plan
• Pension (Employee 5% - Company 3% contributions)
• 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
• Option to buy additional leave
• Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
• Cycle to work scheme
• Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
• Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
• Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
• Bereavement Leave – (5 Days Leave at Full Pay)
• Dependent Leave – (2 Days at Full Pay)
• Free onsite parking with 24/7 security
• Subsidized Canteen (with great breakfast!)

Key responsibilities:

• Operating various prevention schemes to identify cases of attempted fraud in order to minimise loss to the client
• Contacting customers to establish authenticity of transactions, following correct internal procedure
• Adopting appropriate questioning techniques to deal with card holders
• Handling queries to the satisfaction of the customer and the department
• Taking appropriate preventative action in order to minimise losses to the client
• Collating, updating and maintenance of departmental records/databases to ensure company and client requirements are met.
• Resolution of non-technical queries

The ideal candidate will:

• Have previous contact centre experience (desirable), preferably in the financial industry
• Have credit card/ banking industry experience
• Have excellent communication skills
• Be enthusiastic and flexible with the ability to work as part of a team

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail] .

About the company

Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

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