Part-Time Client Services Team Member – Queen’s Park (NW6)

LETO Woman Limited; London; On-site; GBP 12,000 - 14,000; Part time

Job summary

LETO Woman Limited is seeking a part-time Client Services Team Member to enhance client experience at their Queen’s Park clinic. This role involves managing client interactions, appointment scheduling, and supporting clinic operations. Ideal candidates will possess strong interpersonal skills and a client-first approach, contributing to a supportive team culture.

Benefits

Opportunities to grow and learn

Supportive and inclusive team environment

Qualifications

• Excellent interpersonal and communication skills.
• Strong organisational skills and attention to detail.
• Experience in diary management is desirable.

Responsibilities

• Be the first point of contact for clients, greeting with empathy and professionalism.
• Manage scheduling of appointments and maintain accurate records.
• Contribute to a positive team culture and escalate issues promptly.

Skills

Interpersonal skills

Communication skills

Organisational skills

Time management

Job description

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Parsons Green

3rd Floor Brigade House
8 Parsons Green
London
SW6 4TN

2nd Floor
105-109 Salusbury Road
London
NW6 6RG

8-10 Heathmans Road
Parsons Green
London
SW6 4TJ

Part-Time Client Services Team Member – Queen’s Park (NW6)

At Leto Woman, we believe every woman deserves an exceptional, personalised experience. We are seeking a warm, proactive, and detail-oriented Client Services Team Member to join us. In this role, you’ll be an integral part of our front-of-house experience, ensuring smooth day-to-day operations while helping us deliver world-class care with compassion.

Key Responsibilities:

Client Care & Front-of-House Experience

Be the first point of contact for clients—greeting everyone with empathy, professionalism, and warmth.

Manage enquiries from clients, potential clients, referrers, and third parties with confidence and care.

Uphold and reflect Leto Woman’s values in every interaction.

Appointment Coordination & Administration

Manage the scheduling of appointments with precision, supporting optimal workflow for our practitioners.

Ensure seamless diary coordination to enhance both client experience and clinic efficiency.

Maintain accurate records and clear communication at all times.

Escalate client or clinic-related issues to the Practice Manager (PM) promptly and professionally.

Report facility-related concerns to the Operations Relationship Manager (ORM) and/or PM to ensure a safe, smooth, and uninterrupted experience for clients.

Contribute to a positive, supportive, and values-driven team culture.

Take ownership of responsibilities in line with team expectations and clinic procedures.

What We’re Looking For:

Excellent interpersonal and communication skills.

A naturally warm, client-first approach to service.

Strong organisational skills and a keen eye for detail.

Effective time management and confidence in juggling multiple tasks in a fast-paced environment.

Experience in diary management is desirable.

About Us

At Leto, we provide holistic, cutting-edge care including pelvic health physiotherapy, clinical exercise, and Pilates. We are proud to support women throughout every stage of life, and we’re equally committed to supporting our team.

We Offer:

A supportive, inclusive, and collaborative team dedicated to looking after their members.

Opportunities to grow and learn in a mission-driven healthcare company.

A meaningful role where your work makes a daily difference to women’s health and wellbeing.

We strive to deliver gold-standard care that exceeds our clients’ expectations, driven by our core values:

• Respect for everyone
• Acting with integrity
• Accountability
• Pursuing excellence in everything we do
• Contributing positively to team culture and having fun along the way

Role Details:

Approx. 20 hours per week, £12.50 per hour. This role will be primarily based in our Queen’s Park clinic, with possible ad hoc support for the Parsons Green clinic. Clinic hours are from 07:15-20:15 Monday to Thursday, 07:15-18:15 Friday, and 08:00-14:00 Saturday. Shifts are distributed fairly among the team.

If you are passionate about delivering excellence in client services, we would love to hear from you.

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