Part-Time Client Advisor, Regent Street

Burberry; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury brand in London is seeking a Client Advisor to deliver a personalized and elevated experience to clients. The role involves building relationships, exceeding sales targets, and maintaining high standards in the store. Ideal candidates will have a strong interest in fashion and a proven track record in retail sales. Passion and expertise in product knowledge are essential for success in this position.

Qualifications

• Proven track record in delivering sales and exceeding targets.
• Previous experience in clienteling.
• Strong product knowledge and understanding of retail operations.

Responsibilities

• Meet and exceed individual and store sales and commercial KPIs.
• Build meaningful relationships with clients and provide personalized service.
• Maintain luxury standards in both front and back of house.

Skills

Sales and target achievement

Client engagement and relationship building

Fashion and product knowledge

Strong communication skills

Detail-oriented and creative

Teamwork and collaboration

Job description

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Department: RETAIL OFFLINE

City: London

Location: GB

INTRODUCTION

JOB PURPOSE

The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.

Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.

As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.

RESPONSIBILITIES

SERVICE AND SALES

Meet and exceed individual and store sales and other commercial KPIs

Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction

Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling

Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.

Be efficient in following-up and delivering after-sales services to our clients

Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required

Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines

Foster team work and a positive work climate

CLIENT ENGAGEMENT

Build meaningful relationships with Clients

Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.

Capture new luxury clients to grow the individual and store client book with a commercial objective mindset

Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests

PERSONAL PROFILE

A proven track record in delivering sales and exceeding targets

Previous experience in Clientelling

A strong interest in fashion, art and culture

Strong product knowledge and good understanding of store retail operations

Understanding of competitor products

Experience in working as part of a team

Fluent in local language; English proficiency is desirable

Other language knowledge is desirable

Demonstrates Confidence, Curiosity, Conviction, and Care

Enjoys being part of a team

Energetic, Pro-active and self-motivated

Detail-oriented and creative with a passion for selling

Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels

Results driven and commercial mindset

Flexible, collaborative and adaptable approach to work

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.