Part-Time Client Advisor f/m - Selfridges

STONE ISLAND; London; On-site; GBP 100,000 - 125,000; Part time

Job summary

A leading luxury fashion brand seeks a part-time Client Advisor for their London Selfridges location. This role involves delivering exceptional customer service, meeting sales targets, and creating lasting relationships with clients. Ideal applicants will have a passion for retail and previous experience in luxury fashion.

Qualifications

• Previous sales experience, preferably in luxury fashion or retail.
• Strong understanding of the luxury sector and product sensitivity.
• Fluency in English; additional languages are a plus.

Responsibilities

• Provide excellent service during all phases of the selling process.
• Create a unique client experience, fostering long-lasting relationships.
• Achieve sales targets and maintain visual standards.

Skills

Communication

Client Service

Sales

Product Sensitivity

Job description

Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become the globally recognised icon of independent spirit, leadership, and innovation.

Everyone at Stone Island observes our values: self-reliance, solidarity, material obsession, and an engineering mindset.

We put these values into action, continuously expanding our capabilities. We equip our team with the best in material innovation and lead in product design. Our collective ambition, rooted in independence of thought, action, and spirit, empowers each of us and creates opportunities for all.

We offer opportunities to impact the business and your career, to pursue your passions, and to be inspired by dedicated colleagues. Join us to influence multiple industries and global culture, building relationships that will shape your career and life.

MONCLER is seeking a part-time (20 hours per week) Client Advisor to join our team at London Selfridges.

Our Client Advisors, with impeccable presentation and natural elegance, guide clients through the brand’s values and heritage, understanding their needs and building long-lasting relationships.

The Client Advisor, in partnership with the team, is responsible for achieving individual results and contributing to team targets.

Responsibilities and Tasks:

1. Provide excellent service during all phases of the selling process: welcoming, understanding customer needs, supporting try-ons, cross-selling, and guiding to other departments if needed;
2. Create a unique client experience, fostering long-lasting relationships through all selling and after-sales activities in a warm environment;
3. Achieve sales targets and performance goals;
4. Maintain visual standards in collaboration with the Visual Merchandising team, including replenishment and stock management;
5. Assist with inventories, product replenishment, and stock activities;
6. Adhere to company policies, procedures, and standards at all times;
7. Work effectively with the team, conveying energy and motivation, and being a reliable partner.

Requirements:

• Previous sales experience, preferably in luxury fashion or retail, with Menswear experience as a plus;
• Passion for retail, client service, and luxury fashion;
• Strong understanding of the luxury sector and product sensitivity;
• Excellent communication skills;
• Willingness to grow within the organization;
• Fluency and sophistication in English; additional languages are a plus;
• Digitally aware and open to new working methods;
• Ability to thrive in a fast-paced, changing environment.

Moncler Group is an equal opportunity employer. We do not discriminate based on ethnicity, skin color, religion, civil status, age, nationality, disability, gender, sexual orientation, or gender identity. We celebrate diversity and are committed to creating an inclusive environment for all employees.