PART TIME Care Co-ordinator

NHS; Evesham; On-site; GBP 25,000 - 30,000; Part time

Job summary

A local healthcare provider in Evesham is seeking a part-time Care Coordinator to assist patients in managing their care plans and support. The successful candidate will need to demonstrate strong communication and customer service skills, working closely with healthcare professionals to improve patient outcomes. Previous experience in a GP practice is desirable, but training will be provided.

Qualifications

• Previous GP practice experience and use of EMIS desirable but not essential as training will be provided.
• Ability to support patients in understanding and managing their care plans.
• Strong communication skills to coordinate with multiple healthcare providers.

Responsibilities

• Identify and manage a caseload of patients requiring care packages.
• Develop personalized care and support plans with patients.
• Assist patients in navigating health services and managing appointments.

Skills

Customer service

Care coordination

Communication

Education

Experience in GP practice

Tools

EMIS

Job description

Riverside Surgery is looking to recruit a permanent ARRS PART TIME Care Co-ordinator (ideally working Wednesday-Friday) who will play a key co-ordinating role at Riverside Surgery. Care co-ordinators provide extra time, capacity and expertise to make sure that appropriate support is made available to patients and ensure that their needs are addressed. They will help patients and their families to understand, manage and utilise personal care and support plans and contribute to increasing the number of patients with personal health budgets in place. Care Co-ordinators will work closely with practice staff to ensure patients receive coordinated care, which is responsive to their needs and designed in co-operation with patients, carers, and all supporting services.

Main duties of the job

With the use of Clinical Systems actively identify a caseload of patients who are in need of a care package

Work directly with patients, their carers and advocates in line with best practice, to develop a holistic personalised care and support plan that brings together all the patients identified care and support needs and reflects what matters most to them.

Support people to understand their level of knowledge, skills and confidence when engaging with the support planning process and managing their health and wellbeing, including the use of the Patient Activation Measure

Help people to manage their needs through answering queries, making and managing appointments and ensuring that people have good quality written or verbal information to help them make choices about their care.

Assist patients and their carers to access support or interventions that improve their health and well being and increase their knowledge, skills and confidence.

Assist patients and their families to consider and record their wishes and preferences in regard to future care and treatment in the event of a deterioration when they are no longer able to make decisions for themselves

About us

There is a vacancy for a part time Care Co-ordinator at Riverside Surgery in Evesham. This vacancy is to support other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike.

Job responsibilities

RESPONSIBLE TO: Practice Manager

PURPOSE OF THE ROLE:

Care co-ordinators provide extra time, capacity and expertise to make sure that appropriate support is made available to patients and ensure that their needs are addressed. They will help patients and their families to understand, manage and utilise personal care and support plans and contribute to increasing the number of patients with personal health budgets in place. Care Co-ordinators will work closely with practice staff to ensure patients receive coordinated care, which is responsive to their needs and designed in co-operation with patients, carers, and all supporting services.

Tackling health inequalities is a major focus for the practice and this role will ensure that this key priority is embedded within all work carried out by the Care Coordinator who will be providing much needed advice and guidance to a diverse population of patients.

This role aims to give patients and their carers more control over their own health and care, achieve greater collaboration between GPs and their teams and community services, strengthen joint working with local partners, and improve health outcomes and tackle health inequalities.

The Care Coordinator will work as an integral part of the multi-disciplinary team supporting patients with multiple and complex needs and their carers to take an active and informed role within their own health care and wellbeing. They will provide a point of contact for the patient and their family/carers. They will work closely with other services to ensure the provision of seamless and integrated support.

Person Specification

Qualifications

• Previous GP practice experience and use of EMIS desirable but not essential as training will be provided

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.