Part-time Call Operator - Night Shift

Careline Support Ltd; New Forest; On-site; GBP 10,000 - 40,000; Part time

Job summary

Careline Support Ltd is seeking a Part-time Careline Operator to provide vital emergency support to retired homeowners across the UK. You will offer reassurance and assistance during various situations, ensuring clients receive the help they need while maintaining a high level of customer service. This role operates on a shifting schedule that includes nights and occasional weekends, and offers competitive pay with additional rewards.

Benefits

Annual holiday of 22 days pro rata

Supportive and friendly team

Training and induction provided

On-site parking

Colleague referral rewards

Health screening every 3 years

Life assurance

John Lewis vouchers for expectant parents

Meaningful work improving lives

Qualifications

• Warm and friendly telephone manner.
• Calm under pressure.
• High standard of written and spoken English.
• Experience in telephone-based customer service is desirable.

Responsibilities

• Provide emergency assistance and reassurance to clients.
• Log calls in the CRM system accurately.
• Maintain a friendly and attentive approach during calls.

Skills

Customer service skills

Crisis management

Telephone manner

IT systems familiarity

Written and spoken English

Education

Experience in customer service environments

Job description

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Client:

Careline Support Ltd

Location:

Ringwood, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b6a71b7a8773

Job Views:

82

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Known internally as Part-time Careline Operator

• Location: Office based inRingwood, Hampshire
  
• Hours: 26.25 hours per week,covering a rolling rota of 4 shifts on / 4 shifts off, including some weekends and Bank Holidays (this may include work over Christmas and Easter periods)
  
• Shifts: 10.30pm-6:30am - occasional flexibility required to cover other shifts
  
• Pay rate: From £13.70 per hour inclusive of shift allowance, depending on experience

About the role

Our Part-time Call Operators provide emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments right across the UK.

You will work as part of the team, providing telephone-based customer support with responsibilities including:

• Taking incoming calls and responding to a variety of situations including medical emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
• Logging each call in our CRM system ensuring information is accurately recorded.
• Providing a friendly, responsive, and attentive approach on every call.

About you

As a Call Operator, you will be able to:

• Display a warm and friendly telephone manner.
• Be calm in a crisis situation and work well under pressure.
• Embrace and learn new IT systems and technical knowledge with ease and be familiar with customer databases.
• Demonstrate a high standard of written and spoken English.
• As a customer service professional, you will understand the importance of excellent customer skills and a ‘customer first’ approach.
• It is desirable to have a degree of experience in telephone-based or fast-paced customer service environments.

Your rewards

• Annual holiday of 22 days per annum, pro rata
• Supportive and friendly team
• ‘On the job’ training from your initial induction and throughout your time with Careline
• Bright, contemporary offices based in Ringwood.
• Free on-site parking
• Rewards for colleague referrals
• John Lewis vouchers for expectant Mums and Dads
• Health screening every 3 years
• Life assurance 1 x salary
• Rewarding work; you’ll be making a positive difference every day

By joining Careline Support Ltd you will gain valuable skills and work experience with a respected company…excellent for long-term career aspirations!

Company Values - TORCH – Trust – Openness – Respect – Communication – Honesty

About us

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!

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