Part Time Breakdown Claims

pib Group; Harrogate; Remote; GBP 16,000; Part time

Job summary

A customer service company in Harrogate is looking for a Part Time Breakdown Claims Handler. The role involves answering inbound calls from customers making policy claims, assisting in various breakdown situations, and providing top-notch customer care. Ideal candidates will possess strong communication skills and a passion for helping people. This position offers a salary of £15,387.20 and includes flexible working options and a competitive benefits package.

Benefits

Competitive salary and benefits package

Flexible working and holiday options

Pension

Enhanced parental leave

Life insurance

Discounts on technology, travel, and leisure

Learning and development opportunities

Volunteering and charity support days

Qualifications

• Ideal candidate should be upbeat, enthusiastic, and passionate about helping customers.
• Effective communicator who is empathetic, reassuring, and understanding.
• Organised individual, able to work efficiently while maintaining attention to detail.

Responsibilities

• Answer inbound calls from customers wishing to make a claim on their policy.
• Deal with customers in various situations from vehicle breakdowns to accidents.
• Offer verbal support and advice regarding breakdown incidents.
• Liaise with recovery agents and colleagues from other departments.

Skills

Strong verbal communication

Written communication skills

Empathy

Attention to detail

Job description

We have a fantastic opportunity for a Part Time Breakdown Claims Handler to join us at our newly renovated and stylish head office in Harrogate town centre. Answering inbound calls from customers wishing to make a claim on their policy. You'll be dealing with customers who are in a variety of different situations; ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents. Working closely with your team and providing excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast growing, energetic and modern business who invest in the development and wellbeing of all colleagues.

The role attracts a salary of 15,387.20 working remotely after training, 20 hours per week:
Saturday 12pm - 10.30pm
Sunday 12pm - 10.30pm

Responsibilities:

• You'll be answering inbound calls from customers wishing to make a claim on their policy
• You'll be dealing with customers who are in a variety of different situations; ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents.
• You will offer verbal support and advice to customers regarding their breakdown or motor incident, and whilst doing this you'll be delivering a market leading standard of customer care
• In addition to speaking to our customers, you'll also liaise with our nationwide network of recovery agents, and colleagues from other departments within the business.

Experience:

• The ideal candidate is upbeat, enthusiastic and passionate about helping customers.
• You will also be an effective communicator, who is empathetic, reassuring and understanding when speaking to customers on the telephone.
• You should be an organised individual, who is able to work efficiently whilst maintaining attention to detail.

Why Join Us?

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

REF-(Apply online only)