Part-Time Awards & Care Charging Assessor (Hybrid)

Solihull Metropolitan Borough Council; West Midlands; Hybrid; GBP 12,000 - 14,000; Part time

Job summary

Solihull Council is hiring a part-time Awards Assessor for the Adult Social Care team. The role involves assessing customer charges for social care, explaining charging rules, and guiding residents through local policies.

You’ll liaise across departments on complex queries to ensure a smooth service and provide training during transition into the role. The position is hybrid, with most hours home-based and occasional visits to the Solihull offices, and requires strong numeracy, literacy, and

Qualifications

• GCSEs Maths and English grades A*-C or 4-9 (or equivalent Level 2) or equivalent numeracy and literacy skills.
• Great communication skills and accuracy and attention to detail are essential.

Responsibilities

• Assess how much a customer will be required to pay towards the cost of their social care using statutory guidance.
• Support customers to understand their charges for care and provide information and guidance on charging rules and local policies.
• Assist customers to interact with different departments on complex queries to ensure a seamless service.

Job description

Solihull Council is hiring a part-time Awards Assessor for the Adult Social Care team. The role involves assessing customer charges for social care, explaining charging rules, and guiding residents through local policies.

You’ll liaise across departments on complex queries to ensure a smooth service and provide training during transition into the role. The position is hybrid, with most hours home-based and occasional visits to the Solihull offices, and requires strong numeracy, literacy, and