Awards Assessor

Solihull Metropolitan Borough Council; West Midlands; Hybrid; GBP 12,000 - 14,000; Part time

Job summary

Solihull Council is hiring a part-time Awards Assessor for the Adult Social Care team. The role involves assessing customer charges for social care, explaining charging rules, and guiding residents through local policies.

You’ll liaise across departments on complex queries to ensure a smooth service and provide training during transition into the role. The position is hybrid, with most hours home-based and occasional visits to the Solihull offices, and requires strong numeracy, literacy, and

Qualifications

• GCSEs Maths and English grades A*-C or 4-9 (or equivalent Level 2) or equivalent numeracy and literacy skills.
• Great communication skills and accuracy and attention to detail are essential.

Responsibilities

• Assess how much a customer will be required to pay towards the cost of their social care using statutory guidance.
• Support customers to understand their charges for care and provide information and guidance on charging rules and local policies.
• Assist customers to interact with different departments on complex queries to ensure a seamless service.

Job description

The following content displays a map of the jobs location - Council House/Homeworking

Job title: Awards Assessor - Adult Social Care

Team: Income & Awards

Part Time, 22 hours per week (working pattern to be agreed)

We are looking for a highly organised Awards Assessor, who can work to their own initiative and follow policies and procedures with a high level of accuracy to join our friendly, supportive, Income and Awards team.

You will be responsible for assessing how much a customer will be required to pay towards the cost of their social care using the statutory care and support act guidance. You will experience a great sense of job satisfaction as you help people to get the right benefits and support in what can be a difficult stage in their life.

You will support customers to understand their charges for care and provide information and guidance on charging rules and our local policies. A key part of this role will be to assist customer to interact with different departments on complex queries and to ensure they experience a seamless service.

You will need GCSE's Maths and English grades A*-C or 4-9 (or equivalent Level 2 qualifications) or will be able to demonstrate an equivalent level of numeracy and literacy skills. Great communication skills and accuracy and attention to detail are also essential.

We will provide individual training to support your transition to this area of work, undertaking the different types of financial assessments for adult social care charging.

Working closely with other teams within Income and Awards, you will also be able to develop your knowledge and expertise in a broad range of processes.

This role works on a hybrid basis and while the majority of your hours can be worked from home, you may be occasionally required to visit our offices in central Solihull to meet the needs of the service. We can be flexible about how you work your hours, so long as work priorities are met.

We also offer:

• A range of flexible and agile working options including flexi leave up to 24 days per year
• Generous annual leave entitlements,and the opportunity to buy up to 10 days additional leave per year
• Family and Carer friendly policies
• Opportunities for training and development
• Access to our Employee Assistance Programme - a 24 hour independent, free and confidential advice and support service
• Access to the Local Government Pension Scheme
• Employee benefits including a staff discount card

If you enjoy a high paced working environment and you have the experience and skills that we are looking for then we would love to hear from you.

Interviews will be held w/c 2nd November 2026

This post will require a DBS check.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.

Please note: As part of our compliance and safer recruitment requirements, references will be sought for all successful candidates following interview. A reference must be provided by the candidate’s current or most recent employer or training provider. Where this does not cover the last three years, an additional reference will be required from the candidate’s next most recent employer or training provider. Posts subject to statutory regulation may require additional scrutiny. Personal/character references will only be accepted in exceptional circumstances.