Part Sales Assistant- EMEA

CPM Holdings, Inc; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Hybrid working flexibility

Benefits package

Job summary

CPM Acquisition Corp. is seeking a Parts Sales Assistant to bolster our Aftermarket team across EMEA. You will assist customers and agents in finding spare parts, consumables, retrofit solutions, and services to keep operations running efficiently.

Responsibilities include identifying customer needs, processing orders in SAP, advising on parts and upgrades, and coordinating deliveries and quotations for strong conversion and satisfaction.

Qualifications

• Education at MBO/HBO level in commercial/technical or related field.
• Experience in sales support, customer service or aftermarket operations.
• Strong commercial awareness and customer-oriented mindset.

Responsibilities

• Support aftermarket sales activities through proactive customer and agent engagement.
• Identify customer needs and sales opportunities with Territory Managers to develop solutions.
• Maintain relationships with existing customers and follow up on contracts and agreements.

Skills

Sales support

Customer service

Strong communication

Organizational skills

Education

MBO/HBO level education

Tools

SAP

Job description

About CPM

CPM is a global leader in developing, producing, and selling advanced systems and individual production units for processing bulk materials. Our machinery, including grinding systems, conditioning systems, and pellet mills, serves the biomass, animal feed, waste recycling, and alternative fuel industries worldwide.

Our culture is passionate, international, specialised, and ambitious.

Why We're Hiring

As our installed customer base continues to grow, we are looking for a Parts Sales Assistant to strengthen our Aftermarket team. In this role, you will support our commercial aftermarket activities across EMEA by helping customers and agents find the right spare parts, consumables, retrofit solutions, and services that keep their operations running efficiently.

Your Role

As Parts Sales Assistant, you will:

• Support aftermarket sales activities through proactive customer and agent engagement.
• Identify customer needs and sales opportunities, working closely with Territory Managers to develop appropriate solutions.
• Maintain strong relationships with existing customers and ensure timely follow-up on contracts and agreements.
• Advise customers on spare parts, machine modifications, retrofit solutions, upgrades, and related services.
• Prepare and follow up on quotations to maximize conversion rates and customer satisfaction.
• Process customer orders and quotations accurately within SAP/ERP systems.
• Verify machine configurations and ensure correct parts are ordered for customer installations.
• Coordinate delivery schedules, transportation options, and order confirmations with customers.
• Monitor order progress and proactively communicate updates regarding delivery dates and shipment status.
• Handle customer complaints and coordinate resolutions with relevant departments.
• Manage intercompany orders and contract orders in accordance with company procedures.
• Support the promotion of CPM services, including maintenance agreements, machine upgrades, and the myCPM customer portal.
• Participate in exhibitions, trade shows, and customer events when required.
• Contribute to internal and external projects that support CPM's strategic objectives.

What You Bring

• MBO+/HBO level education, preferably in a commercial, technical, or business-related field.
• Experience in sales support, customer service, inside sales, or aftermarket operations.
• Strong commercial awareness and customer-oriented mindset.
• Ability to understand technical products and translate customer requirements into practical solutions.
• Experience working with ERP systems, preferably SAP.
• Excellent organizational skills and attention to detail.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Fluent in German and English, both written and spoken.
• Proactive, team-oriented, and solution-focused approach.

What We Offer

• A challenging role in a successful and growing international organization.
• Competitive salary and attractive benefits package.
• Opportunities for professional development and career growth.
• A collaborative and supportive team environment.
• Hybrid working flexibility.
• The opportunity to work with customers and technologies that make a real impact across global industries.

Ready to Make an Impact?

Join CPM and become an important part of our Aftermarket team, helping customers maximize the performance and reliability of their equipment while supporting the continued growth of our business.

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.