Part Sales Assistant- EMEA

CPM; Brough; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary & benefits

Professional development

Collaborative team

Job summary

CPM Acquisition Corp. is looking for a Parts Sales Assistant to strengthen our Aftermarket team across EMEA. You will support customers, agents, and Territory Managers to identify needs, prepare quotations, and ensure timely order processing in SAP.

Join a global, ambitious organisation offering hybrid work, a competitive salary with benefits, and clear opportunities for professional growth while helping customers keep CPM systems running smoothly.

Qualifications

• Experience in sales support or aftermarket operations.
• Knowledge of SAP and ERP processes.
• Strong customer-oriented mindset.
• Ability to translate technical needs into practical solutions.
• Excellent communication and relationship-building skills.

Responsibilities

• Support aftermarket sales activities and customer engagement.
• Identify needs and opportunities with Territory Managers.
• Maintain relationships and follow up on contracts.
• Advise on spare parts, upgrades, and services.
• Prepare quotations and maximize conversions.
• Process orders and quotations in SAP/ERP.
• Coordinate delivery and shipments with customers.
• Handle complaints and coordinate resolutions.
• Promote CPM services and myCPM portal.
• Participate in exhibitions and events.

Skills

Sales support experience

Customer service

ERP systems SAP

Communication skills

Organisational skills

English & German proficiency

Education

MBO/HBO level education

Tools

SAP

Job description

About CPM

CPM is a global leader in developing, producing, and selling advanced systems and individual production units for processing bulk materials. Our machinery, including grinding systems, conditioning systems, and pellet mills, serves the biomass, animal feed, waste recycling, and alternative fuel industries worldwide.

About CPM

CPM is a global leader in developing, producing, and selling advanced systems and individual production units for processing bulk materials. Our machinery, including grinding systems, conditioning systems, and pellet mills, serves the biomass, animal feed, waste recycling, and alternative fuel industries worldwide.
Our culture is passionate, international, specialised, and ambitious.

Why We're Hiring

As our installed customer base continues to grow, we are looking for a Parts Sales Assistant to strengthen our Aftermarket team. In this role, you will support our commercial aftermarket activities across EMEA by helping customers and agents find the right spare parts, consumables, retrofit solutions, and services that keep their operations running efficiently.

Your Role

As Parts Sales Assistant, you will:

• Support aftermarket sales activities through proactive customer and agent engagement.
• Identify customer needs and sales opportunities, working closely with Territory Managers to develop appropriate solutions.
• Maintain strong relationships with existing customers and ensure timely follow-up on contracts and agreements.
• Advise customers on spare parts, machine modifications, retrofit solutions, upgrades, and related services.
• Prepare and follow up on quotations to maximize conversion rates and customer satisfaction.
• Process customer orders and quotations accurately within SAP/ERP systems.
• Verify machine configurations and ensure correct parts are ordered for customer installations.
• Coordinate delivery schedules, transportation options, and order confirmations with customers.
• Monitor order progress and proactively communicate updates regarding delivery dates and shipment status.
• Handle customer complaints and coordinate resolutions with relevant departments.
• Manage intercompany orders and contract orders in accordance with company procedures.
• Support the promotion of CPM services, including maintenance agreements, machine upgrades, and the myCPM customer portal.
• Participate in exhibitions, trade shows, and customer events when required.
• Contribute to internal and external projects that support CPM's strategic objectives.
  

What You Bring

• MBO+/HBO level education, preferably in a commercial, technical, or business-related field.
• Experience in sales support, customer service, inside sales, or aftermarket operations.
• Strong commercial awareness and customer-oriented mindset.
• Ability to understand technical products and translate customer requirements into practical solutions.
• Experience working with ERP systems, preferably SAP.
• Excellent organizational skills and attention to detail.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Fluent in German and English, both written and spoken.
• Proactive, team-oriented, and solution-focused approach.
  

What We Offer

• A challenging role in a successful and growing international organization.
• Competitive salary and attractive benefits package.
• Opportunities for professional development and career growth.
• A collaborative and supportive team environment.
• Hybrid working flexibility.
• The opportunity to work with customers and technologies that make a real impact across global industries.
  

Ready to Make an Impact?

Join CPM and become an important part of our Aftermarket team, helping customers maximize the performance and reliability of their equipment while supporting the continued growth of our business.
CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.