Parkinson's Adviser - Helpline

Parkinson's UK; Slough; Remote; GBP 25,000 - 30,000; Full time

Job summary

Parkinson's UK seeks a helpline adviser to empower individuals affected by Parkinson's, providing crucial information and support. This role requires strong communication skills, the ability to manage a complex caseload, and a commitment to assist clients with health and social care issues. The successful candidate will work flexible hours, supporting clients effectively while maintaining essential records.

Qualifications

• Experience in health and social care.
• Experience providing information through various channels.
• Ability to manage a complex caseload.

Responsibilities

• Provide person-centred information and guidance to clients via helpline.
• Maintain accurate, up-to-date client records.
• Recognise and respond to safeguarding situations.

Skills

Communication

Active Listening

Problem Solving

Digital Competence

Collaboration

Tools

Online Case Management Systems

Job description

This is a Fixed-term , Full Time vacancy that will close in 6 days at 23:59 BST .

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services.

About the role

You’ll empower people affected by Parkinson’s to live lives that are as fulfilling as possible, whatever that means to them, to feel able to take an active role in their treatment and to become their own advocate in health and life, wherever possible.

Our adviser teams work within local areas and via our national helpline. Our helpline hours are currently 09:00 to 18:00, Monday to Friday, and 10:00 to 13:00 on Saturday. We are looking for someone who can work on a flexible basis to ensure cover across the helpline’s working hours. There will also be the need to cover some hours on Saturdays, bank holidays and over the Christmas period.

What you’ll do:

Provide in depth, person-centred information and guidance to clients via our helpline service.

Keep accurate, up to date online client records in line with practice.

Make best use of time in providing an effective client service.

Recognise and respond to potential safeguarding situations using established procedures.

Provide information on a variety of health and social care issues, including appropriate emotional support, employment and welfare benefits guidance and advocating with and on behalf of clients.

Answer client enquiries professionally using a jargon-free approach and within established timescales.

Maintain relationships and partnerships with internal and external teams to achieve the best outcomes for clients.

Keep up to date with organisational and professional development relevant to your role.

What you’ll bring:

Background and/or current experience in health and social care (A,I)

Experience of providing health and social care information through a range of channels (A,I)

Well-developed telephone skills including active listening and questioning (A,I)

Experience of supporting and empowering people with problem solving, navigating the health and social care system and participating in their own care (A,I,T)

Experience managing a complex caseload effectively and efficiently (A,I)

Ability to be calm and deal effectively with challenging or emotional situations and/or people (I)

Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems or similar (A,I)

Ability to work collaboratively (I)

In depth understanding of Parkinson’s, relevant issues and legislation, in particular in connection with health and social care and welfare benefits (I)

Commitment to working within the principles of equal opportunities (I)

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held on 27th June and 1st July.

The successful candidate will be required to:

provide their own broadband service with a minimum download speed of 2Mb

have a confidential space in which to work

be available to work the days of Monday - Friday

provide occasional cover on Saturdays and/or Bank holidays

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.