Parking Services Officer

American Airpower Heritage Museum; Lowestoft; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A regional council in Lowestoft seeks a Parking Services Officer to manage penalty charge notices and deliver high-quality customer service. The candidate should have administrative experience, a good understanding of the Highway Code, and a strong customer-focused attitude. This position offers flexible working arrangements and generous leave entitlements, making it an attractive opportunity in local government.

Benefits

Generous leave entitlement

Local government pension scheme

Flexible working arrangements

Learning and development opportunities

Discounts on various products and services

Qualifications

• Good administration skills and experience in a customer-facing role.
• Confident and personable with excellent customer service skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Provide comprehensive penalty charge notice processing.
• Assist with efficient service delivery in mobility and parking.
• Make recommendations for PCN cancellations based on evidence.

Skills

Customer-focused attitude

Computer literate

Knowledge of the Highway Code

Education

Administration experience within a customer-facing office

Tools

Microsoft Word and database packages

Job description

East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We currently have an opportunity to join East Suffolk Council's Parking Services Team as a Parking Services Officer.

Your Role

The successful candidate will be required to provide and maintain a comprehensive penalty charge notice (PCN) and permit processing service to legislatively defined deadlines and standards. Make recommendations for PCN cancellations following consideration of the evidence submitted by an appellant against the Council's evidence. Assist Parking Services managers with the delivery of an efficient, effective, and transparent service as it relates to mobility and parking services.

What You Will Need

The post holder will obtain administration experience within a customer-facing office environment and have good knowledge of the Highway Code and the Blue Badge Scheme, rights and responsibilities in England booklet. The candidate will have a confident, personable, and customer-focused attitude and be computer literate, competent in the use of Microsoft Word processing and database packages, with the ability to become proficient in the use of other bespoke software packages.

Why work for us?

East Suffolk Council is a great place to work, with many benefits for employees. To learn more about why we are proud of East Suffolk Council, watch our video and hear from our employees (YouTube).

Here Are Some Of The Main Benefits

• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays)
• Local government pension scheme
• Flexible working arrangements
• Learning and development tailored to your role
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes
• Discounts on mobile phones, computers, holidays, travel, fashion, health, and beauty products and services

Find more information about our benefits brochure (pdf).

Most teams work in an agile manner, with a mix of home and office working depending on individual preferences and service needs. If you wish to discuss how this might impact your work arrangements, please contact the recruiting manager listed at the bottom of this advert.

For more information

For an informal discussion about this role, contact Lisa Houston at 07353161759.

Closing date: 17 August 2025

Interview date: 28 August 2025

How To Apply

Step 1 - Read the advert and the Job Description and Person Specification (docx)

Step 2 - Complete the Supporting Statement template (docx). Your statement should detail how you meet each criterion in the Person Specification. Use the provided template (other formats will not be accepted).

Step 3 - Complete the online application and upload your statement. CVs are not accepted.

For more details, visit the How to Apply section on our Career Site (URL).

East Suffolk Council is an exciting place to work and a great place to make a difference, delivering vital services to a quarter of a million people.

We value our staff highly and are committed to investing in their development and providing a positive, rewarding work environment. To learn more about why our employees are proud of East Suffolk Council, watch our video: https://www.youtube.com/watch?v=TSWedQksWt0