Parking Processing Support Officer

www.findapprenticeship.service.gov.uk - Jobboard; Huntingdon; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A local government authority is seeking a part-time Parking Processing Support Officer in Huntingdon. This role involves assisting customers with parking permits, reviewing appeals, and ensuring service delivery. Candidates should demonstrate customer service experience and organizational skills. The position offers flexibility, including hybrid work arrangements.

Benefits

Flexible working hours

Work-life balance initiatives

Inclusive working environment

Qualifications

• Experience in a customer-focused setting.
• Ability to process information accurately.
• Strong communication and organizational skills.

Responsibilities

• Support customers regarding parking permits through calls and emails.
• Review charge notice appeals and make decisions.
• Conduct site checks from a safety perspective.

Skills

Customer-focused approach

Attention to detail

Excellent communication skills

Organizational skills

Job description

The Parking Processing Support Officer role plays a key part in supporting our day-to-day service delivery following the introduction of Civil Parking Enforcement for on-street parking and our own car parks.

We have a part-time role working 18.5 hours weekly. We are happy to discuss a working pattern for these hours spread over our normal working days.

In this role, you will provide support to customers regarding parking permits, responding to both calls and email correspondence. The role will review charge notice appeals, make decisions, and support the Processing Manager on case progression.

The postholder is key to the delivery of core service functions, which include carrying out site checks from a safety perspective to ensure areas are free from issues (this will require the use of a council vehicle).

Due to the nature of the role, you should be able to demonstrate in your application where you have worked in a customer-focused setting and have excellent attention to detail, as you will be required to accurately process information relating to offences.

This role requires excellent communication and organisational skills, working both independently and as part of a team.

An offer of employment is conditional upon having the right to work in the UK. Huntingdonshire District Council does not hold a Sponsorship Licence and is unable to provide a Certificate of Sponsorship (CoS) or take over sponsorship for any role.

Apply
To apply for this position, please complete the application form.

The closing date is 9am 8 September 2025.

However, this is a rolling campaign and we'll be reviewing applications on an ongoing basis and will close the advert early should we receive suitable applications, so please don't delay in applying!

We operate a hybrid office model on a flexible basis. This includes work from home and flexi-time opportunities in order to provide a good work life balance whilst still ensuring that teams benefit from in person interaction. Candidates should therefore be within commutable distance of our offices in Huntingdon.

Should you have any additional questions regarding submitting an application, please contact the Recruitment Team at [e-mail].

Please note that the official closing date is as above, and will be the correct date. Some third-party websites may have different dates. Please refer to the HDC website for the official closing date to ensure you do not miss out on applying.

Working for the council
As an employer who values diversity of thought, we seek to employ candidates from a range of backgrounds in order to make our organisation more innovative. We are seeking candidates who are looking for their next career opportunity and are supportive employers, enabling our staff to work in an environment that produces high standards of work in an employee-led environment.

Equality, diversity and inclusion are at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community and we offer a range of benefits, including flexitime, to encourage a work-life balance.