Parking Attendant|Part-time|Chartway Arena @ Old Dominion University

Oak View Group; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player in venue management seeks enthusiastic Parking Staff Team Members to provide exceptional customer service at a premier arena. This role is perfect for outgoing individuals who enjoy engaging with guests and ensuring a smooth parking experience. Responsibilities include greeting guests, directing traffic, and maintaining a safe environment. Join a diverse team committed to inclusivity and innovation in the live event industry, where your contributions will make a difference in the guest experience. If you thrive in a dynamic environment and are passionate about customer service, this opportunity is for you!

Benefits

401(k) Savings Plan

401(k) Matching

Paid Leave Accrual

Qualifications

• Prior customer service experience preferred.
• Positive attitude and outstanding communication skills are essential.

Responsibilities

• Greet guests and direct traffic in parking areas.
• Maintain equipment and report any incidents to the Supervisor.
• Assist guests with parking directions and inquiries.

Skills

Customer Service

Communication Skills

Attention to Detail

Ability to Handle Pressure

Education

Valid Driver’s License

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

Our Parking staff are often the first person our guests connect with upon arrival to the arena. The Parking Staff Team Member position requires the flexibility to work evenings, weekends, and holidays as required.

Out-going and fan-friendly individuals are needed to become members of The Chartway Arena Parking Staff. The Chartway Arena Parking Staff provides excellent customer service to the arena guests and are often the first person our shows and premium guests connect with upon arrival. The ideal candidate will be able to communicate clearly and professionally with peers and guests.

This role will pay an hourly wage of $18.00.

Benefits for PT roles: 401(k) savings plan and 401(k) matching. OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Greet arriving and departing guests in a friendly and courteous manner.
• Set up assigned parking areas as directed by Supervisor.
• Stand in traffic to direct vehicles into and out of parking areas.
• Verify customers have proper parking pass for VIP parking areas.
• Perform vehicle counts on location throughout shift to ensure garage does not overfill available spaces.
• Control traffic at entrances and exits as needed.
• Maintain equipment and perform general maintenance tasks as directed by Supervisor.
• Immediately report accidents, incidents, or safety concerns to Supervisor.
• Communicate professionally with guests, clients, and teammates.
• Assist guests with directions on where to park and any questions they might have.

Qualifications

• Prior customer service experience (entry level or supervisory) preferred.
• Positive and professional attitude with outstanding communication skills.
• Ability to deal with uncooperative and/or intoxicated persons.
• Work autonomously as well as in a team setting in a respectful and courteous manner.
• Attention to detail and ability to adapt to changing and high-pressure situations.
• Remain calm and professional in all situations.
• Work in various weather conditions.
• Stand for long periods of time.
• Aptitude to follow verbal/written directions.
• Show up to work as required on time.

Minimum Required Qualifications:

• Valid Driver’s license
• Must pass background check
• Previous customer service experience preferred.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.