Parking Appeals Officer (hybrid)

ZipRecruiter; London; Hybrid; GBP 54,000 - 65,000; Full time

Job summary

A leading company is seeking a Parking Appeals Officer to provide a responsive service in parking services, including handling appeals and correspondence. This role involves working closely with the team leader and requires significant customer service expertise and previous experience in the parking industry. The position offers a competitive hourly rate of £26 and potential hybrid working arrangements.

Benefits

Hybrid working available

Referral schemes for successful referrals

Qualifications

• Good working knowledge of parking appeals is required.
• Previous parking industry experience is essential.
• Ability to handle complex customer complaints.

Responsibilities

• Handle correspondence, appeals, permits, and refunds.
• Represent the client at adjudication and external functions.
• Provide high-quality customer care as the first contact point.

Skills

Customer Care

Data Entry

Communication

Problem Solving

Job description

Job Description

Parking Appeals Officer

Must have good working knowledge of parking appeals.

Key result areas / overview

Parking Appeals officers are responsible for providing a responsive service to users of parking services, including dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, court proceedings, and bailiffs.

They may need to represent the client at adjudication, attend seminars, and participate in working groups and functions. Reporting to the team leader, they will identify stock requirements for various functions. Experience within appeals is essential for this role.

Dimensions of this role

• Work within a team providing customer interface in parking services, including handling correspondence, appeals, permits, calls, income, invoicing, refunds, complaints, courts, bailiffs, and data entry.
• Represent the client at adjudication and external functions such as benchmarking and seminars.
• Keep the team leader informed about cases, appeal success rates, system issues, and procedural problems.
• Suggest improvements to procedures to enhance service delivery, customer focus, and efficiency.
• Assist with reconciling payments from various sources, trace errors, and resolve issues.
• Liaise with SMPP on financial matters and use the council's ledger.
• Process payments and refunds received directly at the council.
• Provide high-quality customer care as the first contact point for all parking-related matters, including complex and contentious cases.

Working hours and pay

This role requires working 36+ hours per week, Monday to Friday, between 8 am and 5 pm (hybrid working available). The salary is £26 per hour via umbrella.

Additional information

If interested, please contact the parking team at Unity Recruitment on 0203 668 5680 and press 1 for parking. Unity offers referral schemes for successful referrals at officer level. Previous parking industry experience is essential for all parking vacancies.