Parking Appeals Officer (hybrid)

Unity Recruitment; Hounslow; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading company in parking services is seeking a Parking Appeals Officer to provide responsive service addressing various parking-related issues. This role involves teamwork, customer interaction, and handling appeals, with a focus on improving service delivery. Candidates must have previous parking industry experience and will work in a hybrid environment.

Benefits

Hybrid working arrangements available

Referral schemes for successful officer-level referrals

Qualifications

• Previous experience in the parking industry is essential.
• Must have good knowledge of parking appeals.

Responsibilities

• Handle customer inquiries and appeals related to parking services.
• Represent the client at adjudication and external functions.
• Process payments and refunds and reconcile any errors.

Skills

Customer Care

Problem Solving

Attention to Detail

Job description

Parking Appeals Officer

Must have good working knowledge of parking appeals.

Key result areas/overview

Parking Appeals officers are responsible for providing a responsive service to users of parking services, dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, court proceedings, and bailiffs. They represent the client where necessary at adjudication, attend seminars, and participate in working groups and functions. They report to the team leader on stock requirements and must have experience within appeals.

The Dimensions of this role

• Work within a team providing customer interface in parking services, including handling correspondence, appeals, permits, calls, income, invoicing, refunds, complaints, courts, bailiffs, and data entry.
• Represent the client at adjudication and external functions such as benchmarking, working groups, and seminars.
• Keep the team leader informed on cases, appeal success rates, system issues, and procedural problems.
• Suggest improvements to procedures to enhance service delivery, customer focus, and efficiency.
• Assist the team leader with reconciling payments, tracing errors, and resolving issues.
• Liaise with SMPP on financial matters and use the council's ledger.
• Process payments and refunds received directly at the council.
• Provide high-level customer care as the first point of contact for parking-related matters, including complex cases.

You will be required to work 36+ hours per week, Monday to Friday, between 8 am and 5 pm, in a hybrid working environment.

This role offers a salary of £26 per hour via umbrella company. Hybrid working arrangements are available.

If interested, or if you know someone in the parking industry, please contact the parking team at Unity Recruitment on 0203 668 5680 and press 1 for parking.

*Unity offers referral schemes for successful officer-level referrals.

*Previous parking industry experience is essential for this vacancy.