Parking Appeals Officer

Unity Recruitment; Hounslow; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading recruitment agency seeks a Parking Appeals Officer in Hounslow. This hybrid role requires managing parking appeals, correspondence, and ensuring customer satisfaction. Candidates must have experience in the parking industry and be prepared for a dynamic team environment.

Benefits

Referral schemes for successful officer-level referrals

Qualifications

• Previous parking industry experience is essential.
• Experience in managing appeals and customer service.

Responsibilities

• Handle correspondence, appeals, permits, and complaints related to parking services.
• Represent the client at adjudication and external functions.
• Process payments and refunds; reconcile financial matters.

Skills

Customer care

Process improvement

Data entry

Job description

Parking Appeals Officer

Must have good working knowledge of parking appeals.

Hybrid work: 3 days a week in the office.

Key Result Areas / Overview

Parking Appeals officers provide a responsive service to users of parking services, handling correspondence, appeals, permits, telephone calls, income, refunds, complaints, court & bailiffs. They represent the client at adjudication, attend seminars, and participate in working groups and functions. Reporting to the team leader, they manage stock requirements across functions, with experience in appeals being essential.

Role Dimensions

• Work within a team providing customer interface in parking services, including correspondence, appeals, permits, calls, income, invoicing, refunds, complaints, courts, bailiffs, and data entry.
• Represent the client at adjudication and external functions such as benchmarking and seminars.
• Keep the team leader informed on cases, appeal success rates, system issues, and procedural problems.
• Suggest process improvements to enhance service delivery, customer focus, and efficiency.
• Assist with reconciling payments, tracing errors, and resolving issues.
• Liaise with SMPP on financial matters and manage the council's ledger.
• Process payments and refunds.
• Provide high-level customer care as the first contact point for parking-related matters, including complex cases.

This role involves working 36 hours per week, Monday to Friday, between 8 am and 5 pm.

The position offers a pay rate of £26.11 per hour (umbrella).

If interested, or if you know someone in the parking industry, please contact the parking team at Unity Recruitment on 0203 668 5680, press 1 for parking.

*Unity offers referral schemes for successful officer-level referrals.

*Previous parking industry experience is essential for all parking vacancies.