Paralegal - Legal Advice Team

Slater and Gordon Lawyers (UK); Liverpool; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A leading law firm in Liverpool is seeking a Paralegal to enhance their Legal Advice Team. The role is suited for individuals with strong customer service and communication abilities, offering comprehensive training and a supportive environment to kickstart a legal career. The firm promotes a hybrid working setup and provides an array of benefits, including ample holiday leave and a competitive salary.

Benefits

25 days holiday

Option to purchase additional holiday

Pension scheme

Health cash plan

Life assurance

Income protection insurance

Qualifications

• LPC or equivalent qualification required.
• Strong communication and customer service skills are essential.
• Ability to work under pressure and manage a dynamic workload is necessary.

Responsibilities

• Provide legal advice to clients in a fast-paced environment.
• Conduct legal research and maintain communication with clients.
• Meet KPIs related to call quality and advisory services.

Skills

Customer service

Communication

Attention to detail

Teamwork

Time management

Education

Legal Practice Course (LPC) or equivalent

Job description

Slater and Gordon are a leading consumer law firm providing a broad range of specialist legal and complementary services. We are undergoing a significant transformation across all areas of the business, focusing on people and technology. Our mission is to give people easier access to our world-class legal services.

About the Role

We are seeking a Paralegal to join our Legal Advice Team. This role is ideal for someone with excellent customer service and communication skills, a keen eye for detail, and the ability to manage and prioritize their workload. No prior hands-on legal experience is necessary, making it a great opportunity to start your legal career.

Responsibilities

1. Offer general legal advice to members of trade unions or organizations (excluding all legal areas).
2. Handle a dynamic, fast-paced workload involving telephone communication, including both incoming and outgoing calls.
3. Manage your workload confidently while conducting research between calls.
4. Carry out legal research and follow up with clients as needed.
5. Achieve multiple KPIs, such as telephony metrics (service levels, abandonment rates), call quality, advisory quality, and conversion rates.
6. Refer members to S&G services for conversion where applicable.

About You

• Legal Practice Course (LPC) or equivalent required.
• Excellent customer service and communication skills.
• Ability to work well within a team and under pressure.
• Confident in working with stakeholders at all levels.

What We Offer

We offer a hybrid working environment, a competitive salary, and benefits including 25 days of holiday (with the option to purchase an additional 5 days), pension scheme, health cash plan, life assurance, and income protection insurance. Join us to develop a rewarding and successful career with an award-winning law firm.