Paralegal (6496)

Irwin Mitchell; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Pension

Volunteer days

Discounts

Wellbeing support

Salary review

Career progression

Job summary

Irwin Mitchell in London is seeking a Paralegal to join the Serious Injury team, supporting a varied and rewarding caseload. You will provide legal support to Case Handlers, manage client queries with empathy, and progress casework under supervision while collaborating with colleagues.

This role offers exposure to personal injury work, opportunities to develop professional skills and contribute to client rehabilitation.

Qualifications

• Previous experience as a Paralegal or legal support role.
• Excellent written and verbal communication with clients.
• Ability to manage a varied workload and meet deadlines.
• Ability to work independently and as part of a team.
• Strong organisational skills and attention to detail.
• Experience providing high-quality client service in sensitive situations.

Responsibilities

• Provide legal support to qualified Case Handlers across serious injury cases.
• Handle client queries promptly with empathy.
• Progress casework independently under supervision while collaborating with the wider team.
• Liaise with clients, medical professionals and other stakeholders in person, by telephone and in writing.
• Arrange meetings, obtain medical reports and follow up on information with professionalism.

Skills

Paralegal exp

Communication

Time management

Independent working

Team player

Organisational skills

Client service

Attention to detail

Job description

As one of the UK’s leading law firms, we’re here for the people and businesses who rely on us at life’s important moments - made possible by our colleagues who bring the expertise, judgement and care that makes the difference.

Our colleagues bring Irwin Mitchell to life every day, so it matters that you feel valued from the very first day and are trusted with the responsibility, in the right culture, to do the best work of your careers. Everyone’s path here is different, but we share a desire to help our business make a real impact.

Where possible we will support our colleagues to work in a way that works for them, for us and most importantly our clients. Please speak to a member of our Recruitment and Onboarding team for more information.

We have an exciting opportunity for a Paralegal to join our Serious Injury (SI) team in London, supporting a varied and rewarding caseload.

Personal injury can have a dramatic and life-changing impact on individuals and their families. At Irwin Mitchell, our teams don't just handle compensation claims; we work closely with clients to ensure their rehabilitation needs are met. This bespoke approach makes a real difference to people whose lives have been turned upside down by injury.

Your responsibilities will include:

• Providing legal support to qualified Case Handlers across a range of serious injury cases.
• Managing client queries promptly, efficiently, and with empathy.
• Progressing casework independently, under appropriate supervision, while working collaboratively within the wider team.
• Liaising with clients, medical professionals, and other stakeholders in person, by telephone, and in writing.
• Arranging meetings, obtaining medical reports, and following up on outstanding information with sensitivity and professionalism.

Essential criteria

• Previous experience working as a Paralegal or in a comparable legal support role.
• Excellent written and verbal communication skills, with the ability to communicate professionally and sensitively with clients and external stakeholders.
• Demonstrable ability to manage and prioritise a varied workload, progressing tasks effectively and meeting deadlines.
• Ability to work independently using initiative while also contributing effectively as part of a team.
• Strong organisational skills and attention to detail, with the ability to maintain accurate records and documentation.
• Experience of providing high-quality client service, including supporting individuals who may be experiencing challenging or sensitive circumstances.
• Ability to build and maintain effective working relationships with clients, medical professionals, and other external organisations.

Desirable criteria

• Experience working within a Serious Injury, Personal Injury, Clinical Negligence, or claimant litigation environment.
• Experience liaising with medical experts and obtaining medical records or reports.
• Understanding of the rehabilitation-focused approach to supporting clients following a serious injury.
• 25 days' holiday as standard, rising to 28 days depending on role level, plus bank holidays and the option to purchase additional leave.
• Opportunities to share in our success through annual pay and bonus review processes for eligible colleagues.
• Health and wellbeing support, including Westfield Health and Digital GP access.
• Competitive pension arrangements to help you plan for the future.
• Two paid volunteering days every year to support causes that matter to you.
• Access to a range of colleague discounts and lifestyle benefits to support you both inside and outside of work.

We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported.

In 2026, Irwin Mitchell was recognised in the Sunday Times Best Places to Work guide and was the only law firm included in the 'Very Big' organisation category

Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.

We want every candidate to have a positive, fair and transparent recruitment experience. If you require any support or reasonable adjustments throughout the recruitment process, please speak to a member of our Recruitment & Onboarding team or contact [e-mail]

Artificial Intelligence (AI) is becoming an increasingly common part of modern working life. If you choose to use AI tools as part of your application or interview preparation, please review our AI in Recruitment Candidate Guidance https://careers.irwinmitchell.com/file/downloadfile/AIcandidate/PDF

As part of joining the Irwin Mitchell Group, all successful applicants are required to complete our employment screening process. We carry out pre employment screening to establish your eligibility to work in the UK, and understand any criminal records or adverse financial history.

Our onboarding processes are designed to help us maintain the high standards of trust, integrity and professionalism expected by our colleagues, to protect the interests of the Group, clients, partners and other stakeholders.

Checks are conducted by trusted 3rd parties and the employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.