Paralegal

Hollybank Trustees Ltd; Highweek; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Cycle to work scheme

EV charging points

Training & development

Employee Assistance Programme

Carbon Neutral certification

Disability Confident recruitment

Hybrid work after probation

Job summary

Agena Group is seeking a highly organized Paralegal to support the management of externally handled legal matters within the in-house legal and compliance function. The role focuses on supplier activity, coordinating legal instructions, and ensuring cases progress efficiently in line with business objectives.

This is a great opportunity to gain experience in a commercial, operationally focused legal environment, working closely with external legal providers and internal stakeholders.

Qualifications

• Strong interest in legal processes, compliance, or dispute resolution
• Experience in legal administration, debt recovery, insolvency handling, or regulated environments is desirable
• Familiarity with IVAs, debt management plans, or civil litigation processes is desirable
• Highly organised with the ability to manage multiple workstreams and priorities
• Excellent communication skills, with confidence in liaising with external partners and internal teams
• Strong attention to detail
• Proactive and solutions-focused approach
• Comfortable working with data, systems, and performance metrics

Responsibilities

• Managing the lifecycle of cases referred to external legal suppliers, including issuing instructions and monitoring progress
• Acting as a key point of contact between the business and panel solicitors, debt recovery agents, and other third‑party providers
• Reviewing case updates, reporting on performance, and ensuring adherence to agreed service levels and strategies
• Ensuring accurate and consistent data management within internal systems and supplier platforms
• Assisting with compliance monitoring to ensure activity aligns with relevant legal and regulatory frameworks
• Administering insolvency‑related cases, including IVAs and debt management plans
• Reviewing incoming IVA proposals and debt management notifications, ensuring appropriate actions are taken in line with company policy
• Liaising with insolvency practitioners and third‑party debt advisors where required

Job description

Location: On site / Newton Abbot TQ12, UK
job type: Permanent / Full-time
Sector and subsector: Office Support | Office Administration
AnnualFixed salary:£ 26437.00

Company Description

As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious. Why not join us?

Position

We need a highly organised and proactive Paralegal to support the management and progression of externally handled legal matters. This role sits within our in‑house legal and compliance function and focuses on overseeing supplier activity, coordinating legal instructions, and ensuring cases are progressed efficiently and in line with business objectives.

This is an excellent opportunity for an individual looking to build experience within a commercial, operationally focused legal environment, working closely with external legal providers and internal stakeholders.

Responsibilities and Duties

Managing the lifecycle of cases referred to external legal suppliers, including issuing instructions and monitoring progress

Acting as a key point of contact between the business and panel solicitors, debt recovery agents, and other third‑party providers

Reviewing case updates, reporting on performance, and ensuring adherence to agreed service levels and strategies

Ensuring accurate and consistent data management within internal systems and supplier platforms

Assisting with compliance monitoring to ensure activity aligns with relevant legal and regulatory frameworks

Administering insolvency‑related cases, including IVAs and debt management plans

Reviewing incoming IVA proposals and debt management notifications, ensuring appropriate actions are taken in line with company policy

Liaising with insolvency practitioners and third‑party debt advisors where required

Who you are

A strong interest in legal processes, compliance, or dispute resolution

Previous experience in legal administration, debt recovery, insolvency handling, or a regulated environment would be desirable

Familiarity with IVAs, debt management plans, or civil litigation processes would be desirable

Highly organised with the ability to manage multiple workstreams and priorities

Excellent communication skills, with confidence in liaising with external partners and internal teams

Strong attention to detail

A proactive and solutions‑focused approach

Comfortable working with data, systems, and performance metrics

Agena Values

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

Ambitious: we aim for world class service

Disruptive: we're here to change the industry

Ethical: we do things for the right reasons

Insightful: we use research to guide our decisions

Collaborative: We're better when we work together

Innovative: we help people see things differently

Other information about the role

Salary: £26,436.80 per annum

Location: Newton Abbot or Lancing with hybrid flexibilities after probation period.

• Our selection process is as follows: Application – Competency Based Interview - Task
• You must be able to legally live and work in the UK without sponsorship
• The postholder may be required to travel to external meetings on occasion by the most effective means available

We know there’s more to life than work – that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.

Incremental holiday increases to recognise long service

2 volunteering days a year

Unlock your potential with our training, learning & development, and apprenticeship options throughout your career

Employee Assistance Programme 24/7 confidential, independent and professional counselling

Cycle to work scheme

EV Charging points at office locations

Regular team/company socials

Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier free recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or long‑term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact [e-mail]