PALS Receptionist

Integrated Care System; Manchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

A healthcare provider in Manchester is looking for a PALS Receptionist to provide professional reception services and support administrative duties. The ideal candidate will have experience in customer care, excellent communication skills, and proficiency in Microsoft Office. This role offers a unique opportunity to contribute to patient services and support the caring ethos of the organization.

Qualifications

• Experience in a customer focused environment required.
• Proficient keyboard and IT skills essential.
• Ability to handle sensitive information.

Responsibilities

• Provide a friendly, welcoming reception service.
• Handle all telephone calls into the department.
• Support PALS and Complaints teams with clerical duties.

Skills

Customer care

Verbal communication

Written communication

Organisational skills

IT skills

Education

Good general education to GCSE level

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Ulysses database

Job description

Go back Manchester University NHS Foundation Trust

PALS Receptionist

The closing date is 14 August 2025

If you are ready to take on an exciting challenge and you have the relevant skills and knowledge to excel in this role, then we would be delighted to receive your application.

You will find it is all here for you at Manchester University NHS Foundation Trust (MFT). This is a truly valuable opportunity to join the MFT family where the patient is truly at the heart of everything single thing we do. So join us and witness your vision and efforts making a real positive impact to the health and life chances for the hundreds of communities across Greater Manchester and beyond.

If you'd like to discuss this role further, then please do not hesitate to get in touch with Charlotte Burt, PALS Team Leader on 0161 276 322 or Samantha Thompson on 0161 291 5412 who will be able to answer any questions you may have.

Main duties of the job

The PALS Receptionist is a first point of contact for the public and provides a friendly, welcoming, professional reception service to all visitors at Entrance 2, Manchester Royal Infirmary, Entrance 5, Wythenshawe Hospital and Entrance 3 at North Manchester for the PALS Department.

The post holder will be responsible for accepting all telephone calls into the department and working closely with the PALS and Complaints teams to provide a range of general clerical and administrative duties to support their smooth and efficient running. This will require a high degree of organisational skills and an excellent working knowledge of administrative systems.

We are looking for applicants with experience in a customer focused environment and with knowledge of an NHS environment.

Good verbal and written communication skills are essential, along with proficient keyboard and IT skills, as you will be using Microsoft Word, Excel and Outlook along with a bespoke database, Ulysses.

Working within the PALS team will provide you with a wide range of benefits, including experience of working in a Trust wide role, thus giving you a thorough understanding of the services that the Trust provides to the community of Manchester and beyond.

About us

MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

Were looking forward to hearing from you!

Person Specification

Experience

• Previous experience of working in an administrative environment
• Proficient keyboard skills and computer literate with Microsoft Word, Excel and Outlook
• Experience of working in a customer care environment
• Experience of working in health or social care settings
• audio typing experience

Skills and knowledge

• Good computer and keyboard skills including knowledge and experience of using Microsoft Office packages.
• An understanding of general office procedures.
• Good customer care and communication skills and the ability to deal with sensitive information and situations
• Good verbal and written communication skills and a confident telephone manner
• Able to work on own initiative, with good organisational skills and ability to prioritise a changing workload.

Qualifications and experience

• Good general education to GCSE level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Manchester University NHS Foundation Trust