Palliative Care RN Coordinator (SMH B6) - Hospice at Home

Integrated Care System; Basingstoke; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local healthcare provider in Basingstoke is seeking a Palliative Care RN Coordinator to join their Hospice at Home team. This role involves providing expert, compassionate nursing care to patients in their last days of life, as well as leading a dedicated team. Candidates should have a strong background in palliative care, excellent clinical judgement, and a commitment to patient-centered service. The position requires a full UK driving license and entails working flexible hours, including weekends.

Benefits

Free onsite parking

27 days annual leave

Health and wellbeing plan

Contributory pension

Qualifications

• NMC Registered Nurse (Adult) with active NMC PIN.
• Proven experience in palliative care and symptom management.
• Ability to manage complex clinical situations.

Responsibilities

• Coordinate clinical workload and delivery of the H@H team.
• Assess and triage referrals into the service.
• Deliver personalized palliative care at home.

Skills

Palliative care knowledge

Clinical judgement

Interpersonal and communication skills

Organizational skills

Education

Nursing Degree or equivalent

NMC Registered Nurse

Job description

Palliative Care RN Coordinator (SMH B6) - Hospice at Home

The H@H coordinator RN is a pivot role within this new service;you will be required to use your experience and developed nursing clinicaljudgement & decision-making skills in assessing & triaging referralsinto the service and coordinating the workflow. This role has direct linemanagement responsibilities. Please see the job description for further detailsabout the role and the summary information below.

Were looking for a highly motivated, passionate Registered Nurseto join our expanding Hospice at Home (H@H) Team at St. Michaels Hospice. Thisis a specialist nursing role, providing compassionate, expert care to patientsin the last weeks and days of their lives. This is an ideal opportunity for a nurse who wishes to specialisein palliative and end of life care, or who ideally already has experience inthis area. Someone who has a passion for making a difference to patients andtheir families alongside a love of the nursing role are some of the keyaspirations we are looking for in the successful candidate. Experience ofworking within the community setting would be an advantage.

This role involves working across a 2 or4 week roster period, which will include working alternate weekends. The shiftstimes are 07:30 - 17:00. A full UK driving licence and access to a vehicle areessential, as you will be travelling across the community within the hospicescatchment area.

Closing date - 24 August 2025

Main duties of the job

Working collaboratively with the wider multi-disciplinary team, youll assess, plan, and provide holistic care that meets the physical, emotional, and spiritual needs of patients. Youll also play a key role in contributing to service improvement and promoting best practice in end-of-life care.

Key responsibilities:

• The daily coordination and operational delivery of the clinical workload of the H@H team
• To be the first point of clinical contact for all calls and enquiries into the H@H service that require clinical triage
• Deliver personalised palliative care and symptom management at home, visiting patients 24/7, when required.
• Maintain high standards of care, communication, and record-keeping.
• Collaborate with healthcare professionals, patients, families, and carers to ensure a seamless, compassionate service.
• Line management responsibilities

You will have the confidence and knowledge to make clinical judgements, manage your workload effectively, and deliver care that aligns with St. Michaels Hospices values and commitment to excellence.

St. Michaels Hospice is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. All staff are expected to share this commitment. Successful candidates will be required to undergo relevant background checks, including a DBS check and provide satisfactory reference before starting the role.

About us

St. Michaels Hospice is a registered charity providing specialistpalliative and end of life care services since 1992, for the people of NorthHampshire. We are dedicated to providing care to people throughout NorthHampshire who are affected by life limiting illness to attain the highestpossible quality of life by providing a choice of specialist care and support.

As a charity, we depend on the kindness and support of our localcommunity to continue offering our services free of charge. This care is madepossible by supporters donating, taking part in fundraising events andactivities, playing our lottery, shopping in our retail outlets, leaving giftsin their Wills or giving freely of their time to volunteer.

We offer a competitive salary with attractive benefits, including,free onsite parking, life assurance, 27 days annual leave, with serviceincrements, plus bank holidays, and an extensive health and wellbeing plan and contributorypension.

Job responsibilities

TheHospice at Home multi-professional Team (H@H) provide a 24/7 planned andreactive service to those deemed to be in their last 2 weeks of life whorequire specialist palliative care advice and support.

TheH@H nursing team specialise in providing palliative care symptom advice,holistic assessments and support to patients at the End of Life. The teamprovide clinical nursing interventions and support to enable the patient toremain at home, prevent hospital admissions and support discharge from hospitalto home.

TheH@H team also support patients known to St. Michaels to provide a communitypatient visiting service which includes patients known to the Living WellServices, SMH MND Service and the SMH Long-Term Neurological ConditionsService.

Thepostholder will be responsible for the daily coordination and operationaldelivery of the clinical workload of the H@H team, as well as reactivelysupporting the delivery of the RN clinical interventions when service demandrequires this.

Thepostholder will hold line manager responsibility within the H@H SeniorHealthcare Assistant team.

Please refer to the Job Description attached to this advert for further information.

Person Specification

Skills, Knowledge, Abilities

• Work independently as part of the wider nursing team.
• Demonstrate knowledge of incident reporting.
• Demonstrable knowledge and understanding of quality and governance.
• Demonstrate ability to undertake staff appraisals and manage performance.
• Ability to effectively deputise and manage a clinical service.
• Excellent interpersonal & communication skills with the ability to effectively communicate on the telephone and have IT experience.
• Listening, negotiation and influencing skills.
• Demonstrable computer literacy with knowledge of databases, Microsoft, use of email and aptitude to learn computer packages that are essential to the role.
• Ability to make clinical judgement decisions related to complex symptom management of patients that involve complex facts or situations, analysing what is needed and comparing a range of options for patients with life limiting illness.
• Recruitment and selection experience.
• Knowledge of Quality Improvement within healthcare.
• Ability to formulate improvement plans based on incident trends.
• Ability to support change management & clinical developments initiates.
• Budgetary awareness.

Qualifications

• NMC Registered Nurse (Adult) with active NMC PIN (no restrictions on practice).
• Nursing Degree or equivalent or can demonstrate study to Degree level.
• Student Nurse Assessor / Supervisor course.
• Evidence of recent CPD, study / courses attended within relevant areas to a Specialist Palliative Care setting.
• History Taking & Physical Assessment qualification or willingness to undertake
• Nurse Assessor/Mentor training
• Masters degree/modules or working towards.
• Degree/modules in leadership/management or willingness to undertake.
• Edward Jenner NHS Leadership Academy Course or similar management and/or leadership course.
• Absence Management Training.
• Teaching course e.g., PTLLS, DTLLS, ENB.
• Appropriate competency documentation and evidence of making DNACPR decisions and completion of TEPS, ReSPECT forms.

Experience

• Demonstrate substantial post registration experience and knowledge in supporting care and symptom management for palliative and end of life care patients and their relatives through the dying process.
• Demonstrable experience of working with or within an MDT setting.
• Experience in prioritising own workload and that of others with delegation of work appropriately and efficiently.
• Experience of developing and teaching others.
• Experience in and/or supervision of junior staff members.
• Experience of syringe drivers, insertion of urinary catheters, taking blood and other clinical procedures.
• Experience of managing pressure areas.
• Previous nursing experience of practising in a variety of clinical settings and teams.
• Community based nursing experience.
• Experience of intravenous injections, infusions, endotracheal suctioning, insertion of male urinary catheters.
• Demonstrate experience of clinical governance and risk management
• Experience of being able to lead in and assist others in audits, surveys, and research & development.
• Ability to communicate complex and highly sensitive information to patients and relatives.
• Undertaking and interpreting Audit data.
• Proactive & ability to work on own initiative and independently, as well as part of a team.
• Professional at all times.
• Motivated and able to motivate others.
• Calm and objective.
• A positive approach to all aspects of work including influencing, managing and supporting change.
• Quality focused, 'customer care' ethos.
• Ability to foster positive relationships.
• Diplomatic, honest, behaves with integrity.
• Confidence and self-awareness of own limitations and professional boundaries.
• Resilient practitioner with the ability to work under pressure on occasions.
• Demonstrates commitment to St Michael's vision and values.

Other requirements

• Full UK driving license.
• Access to transport to travel within the community setting across the SMH catchment area.
• Ability to work flexibly across a 7-day week.
• Business use on vehicle insurance.
• Ability to work across St. Michaels Hospice services, as needs dictate.
• Ability to work nights.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.