Palace Host Sales Deputy Team Leader, hireful

Guardian Jobs; Molesey; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading charity managing historic palaces seeks a Palace Host Sales Deputy Team Leader. This role involves leading a sales team to deliver exceptional customer service and meet sales targets at Hampton Court Palace. Ideal candidates will have strong management experience in customer-focused environments and a passion for visitor engagement.

Qualifications

• Proven management experience in a fast-paced customer environment.
• Extensive experience in people management, visual merchandising, and cash handling.
• Articulate with excellent communication skills.

Responsibilities

• Assist in leading and motivating the sales team.
• Ensure customer satisfaction and meet sales targets.
• Provide formal training and motivation to staff.

Skills

Customer Service

People Management

Sales Techniques

Communication

Job description

Palace Host Sales Deputy Team Leader, hireful

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Palace Host Sales Deputy Team Leader - Hampton Court Palace

Home Palace: Hampton Court Palace

Status: Established/Permanent

Salary: £30,163 per Annum pro rata plus a 2.5 AHS of £2,094

Days/Hours of work: Full time, 38.5 hours over 5 days per week, including weekends

About The Role And About You

Our client are the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all, and they’re bringing them to people in ways that mean more to them. They want everyone to find themselves in the spaces and stories they share.

Over the years, some hugely influential figures have stepped through their six Palaces. Just as importantly, so have hundreds of thousands of visitors - all of whom will need assistance from their Sales team, whether it's to purchase tickets, upgrade to membership, or buy souvenirs to remember their day.

So, are you passionate about people, products, and service? If customer service is your passion, you could join them as a Deputy Team Leader, where you'll assist three more Deputies and the Team Leader in leading and motivating your team to make sure that their Sales locations delight customers every bit as much as their palaces do.

In this role, you'll need to understand how to meet sales targets and be able to ensure that the team give customers a memorable experience at every opportunity. Your understanding of visitor needs makes you a role model to staff. You will also help provide formal training and the motivation they need to meet their targets. Applying appropriate selling techniques and product knowledge to create high levels of customer satisfaction are essential.

Ideally you will have proven management experience in a fast-paced customer environment, whether that’s high street retail, catering, or visitor attractions. You will have extensive experience of people management, visual merchandising, stock control, and cash handling. Articulate with excellent communication skills, you are used to multi-tasking and cool under pressure.

The role is very varied as the Sales team manages the Ticket Office, Palace shops, digital visitor guide (DVG) handout and the Magic Garden and to succeed you will need to be well organised. You will need to be motivated and able to work independently, but also willing to work with the team to carry out activities to ensure things run successfully.

This is a great opportunity to ensure delivery of excellent customer service to their visitors at a fascinating historic visitor attraction.

Our client is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.

You may also have experience in the following: Team Leader, Seasonal Palace Host, Visitor Experience Assistant, Historic Palaces Ambassador, Guest Services Associate, Exhibition Support Staff, Tourist Engagement Coordinator, Palace Experience Facilitator, Visitor Operations Assistant, Heritage Site Host, Customer Experience Representative, Cultural Site Attendant, etc.

REF-221 796

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Advertising Services

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