Paeds Nutrition and Dietetics Administrator

North Middlesex University Hospital; London; On-site; GBP 22,000 - 28,000; Part time

Job summary

North Middlesex University Hospital is seeking a part-time Paeds Nutrition and Dietetics Administrator to join their Enfield Community Service. This role focuses on providing high-quality administrative support, including managing referrals, appointments, and patient queries, requiring excellent organizational and communication skills. Ideal candidates will have GCSE qualifications and experience in customer service within a healthcare setting.

Qualifications

• GCSE English and Maths or equivalent required.
• Experience in a healthcare or NHS setting is beneficial.
• Good IT skills and customer service experience essential.

Responsibilities

• Booking appointments and interpreters, processing referrals.
• Handling queries from patients, GPs, and professionals.
• Maintaining referral and waiting list spreadsheets.

Skills

Organizational skills

Communication skills

Customer service

Attention to detail

IT skills

Education

GCSE English and Maths or equivalent

Tools

Microsoft Windows

Excel

Outlook

Word

Job description

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Paeds Nutrition and Dietetics Administrator, London Borough of Enfield

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Client:

North Middlesex University Hospital

Location:

London Borough of Enfield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

cfa0d926ed86

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Job overview

We are seeking to appoint an enthusiastic person into the role of Paeds Nutrition and Dietetics Administrator within our Enfield Community Service. This is a permanent part-time position (3 days a week).

Our aim is to provide a high level of customer-focused, patient care. You will have day-to-day responsibility for providing a high-quality service to the team and be able to cover colleagues as and when required. You will ensure that all patient referrals and appointments are accurately recorded on our Patient Information system, RIO.

Main duties of the job

The post holder will be booking appointments and interpreters, processing referrals, opening referrals on RIO, scanning and uploading, and dealing with queries from patients, GPs, and other professionals.

Working for our organisation

NMUH North Middlesex University Hospital NHS Trust (NMUH) is one of London’s busiest healthcare providers, offering hospital care and community services for the 350,000 people living in Enfield, Haringey, and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell, and thalassemia. We also provide cancer diagnosis and treatment services, and the Helen Rollason Cancer Support Centre on-site supports cancer patients’ wellbeing. Additionally, we have community services and a dedicated 0-19 service for children and young people in Enfield, including health visitors and school nurses delivering the Healthy Child Programme to support children from 0 to 19 years old. For more information, please visit the provided link.

Detailed job description and main responsibilities

The role is administrative, requiring good organizational skills, attention to detail, and excellent communication skills. You will liaise regularly with clinicians and other admin staff, work well under pressure, show initiative, and be a team player. Good IT skills and previous office or reception experience, preferably in healthcare, are essential.

You will be proactive and capable of working independently and as part of a team. Tasks include:

• Opening referrals on RIO
• Maintaining referral and waiting list spreadsheets
• Sending appointments
• Handling queries from patients, GPs, and professionals
• Booking clinic appointments
• Liaising with schools
• Printing, scanning, uploading documents
• Supervising a junior administrator
• Other office duties as required

Person specification

Education and qualifications

• GCSE English and Maths or equivalent
• Knowledge of Medical Terminology

Skills and abilities

• Basic computer skills
• Keyboard skills for multiple systems
• Ability to use initiative
• Good organizational skills
• Confidentiality
• Ability to switch between customer care and admin tasks
• Follow procedures and implement changes
• Recognize when to escalate issues
• Dealing with patients and the public, including those with communication difficulties
• Teamwork and independent working skills
• Experience with Microsoft Windows, Excel, Outlook, and Word

Experience

• Customer service experience
• Prioritizing work under deadlines
• Experience in a healthcare or NHS setting
• Experience with databases
• Handling stressful environments
• Empathy and insight into patient needs

We reserve the right to expire vacancies early once enough applications are received.

Only shortlisted candidates will be contacted via email. Please check your email regularly.

Note: Your data will be processed by our recruitment providers, NLPSS, and verified using TrustID technology for identity and right-to-work checks. Original documents will be verified using scanning technology. By applying, you agree to data transfer and processing within NHS systems. If you do not have EU Settlement status, a visa is required to work in the UK. Please verify your eligibility for sponsorship if needed.