Paediatric Physiotherapist

Berkshire Healthcare NHS Foundation Trust; Wokingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Berkshire Healthcare NHS Foundation Trust seeks a candidate for a role based in Wokingham. The job involves processing health and social care referrals, requiring strong organizational skills and proficiency in Microsoft Office. The role offers an excellent opportunity to work in a supportive environment with a focus on community health services.

Benefits

Flexible working options

27 days annual leave

Cycle to Work scheme

Access to wellbeing tools

Discounts at retailers

Support for equality through staff networks

Free parking

Qualifications

• Experience of work within a health or social care setting.
• Excellent computer skills relevant to role.
• Willingness to undertake further personal and professional development.

Responsibilities

• Receive incoming Health, Social and Children’s Mental Health referrals.
• Collect accurate and efficient recording of referrals.
• Ensure timely processing of incoming referrals.

Skills

Organisational skills

Attention to detail

Ability to work under pressure

Data input skills

Caring approach

Flexibility

Education

NVQ level 3 qualification or equivalent

GCSE English and Maths grade C and above

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Social network you want to login/join with:

Berkshire Healthcare NHS Foundation Trust

Location:

Wokingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8f5adcd9fa46

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Job overview

We are based at Wokingham Hospital, and process referrals for community services.

These referrals come by either phone or email and are processed onto a clinical platform

creating a referral for the relevant service.

Referrals received by phone are taken by administrators and these calls can also be for

Adult Social Care, Children’s Mental Health and general enquires.

Email referrals are managed by a Triage Team who pre screen and pass the referrals to a processing queue managed by administrators.

The service operates between Monday to Friday.

There may be some opportunities to work from home after initial training, but staff are still

required to work from the office as needed and at least once per week. Basic IT equipment will be provided.

This post will require staff to be able to access the office at Wokingham Hospital.

Main duties of the job

• To receive incoming Health, Social and Children’s Mental Health referrals for community services collecting supporting information from the referrer, client, and other agencies to complete the relevant contact assessment.
• You will need to be able to collect accurate and efficient recording of referrals on RIO and Adastra (clinical platforms)
• Ensure incoming referrals are processed in a timely manner and are signposted onto the appropriate service.
• Answer telephone and provide caller with information requested / record referral details for processing.
• Effective team working
• Attend all statutory and mandatory training required for this role

Working for our organisation

Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:

• Flexible working options to support work-life balance.
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave.
• Free parking across Trust sites

Detailed job description and main responsibilities

For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips – see the help with your application document attached once you click apply.

If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

Person specification

Education/Qualifications/Training

• An NVQ level 3 qualification or equivalent
• Excellent computer skills (ECDL or a willingness to undertake) relevant to role
• A working knowledge of Microsoft products including Excel, Word and Outlook at Intermediate or advanced level
• GCSE English and Maths grade C and above.

Continuous Professional Development

• Willingness to complete all Statutory and Mandatory training including all updates
• Willingness to undertake further personal and professional development

Previous Experience

• Experience of work within a health or social care setting
• Ability to share and teach knowledge and skills
• Experience of dealing with the public in a sensitive manner and an awareness of diversity in the community
• Good knowledge of the needs of vulnerable adults and their carers.

Knowledge, Skills & Abilities

• An ability to be able to deal with sensitive or difficult issues over the phone
• Highly developed organisational skills with a good attention to detail and the ability to be able to prioritise
• An ability to work under pressure and use own initiative
• An ability to work independently but also refer appropriately for advice and assistance
• To have accurate data input skills
• Have a caring approach with a positive attitude
• Flexible approach in order to meet the needs of the service
• Maintain confidentiality at all times

Berkshire Healthcare helps people manage their health in their local area, through a range of specialist and community services across the county. We promote independence and quality of life through community and mental health services and aim for seamless delivery of the best care in the right place. We get to know communities and the people in them so we can deliver the best services that meet their health needs.

Our team of 4,300 staff provide specialist mental health and community health services to a population of around 900,000 within Berkshire. We provide healthcare to people in their own homes and from different sites across the county.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information.

Please ensure your application is submitted with a valid email address for your referees in order to minimise delays in the recruitment process. Short-listed applicants will be contacted by email, therefore applicants are advised to check their email accounts regularly.

Applicants are advised that as a result of the high level of response we receive for some of our vacancies, we may expire any of them prior to the advertised closing date.

Berkshire Healthcare Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust’s sites.

NO AGENCIES TO CONTACT BERKSHIRE HEALTHCARE DIRECTLY PLEASE

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