Paddington Store Crew

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Part time

Job summary

Ein innovatives Unternehmen sucht engagierte Store Crew Mitglieder, die die Kunden mit einem freundlichen Lächeln begrüßen. In dieser Rolle sind Sie das Gesicht des Unternehmens und bieten außergewöhnlichen Kundenservice, während Sie die Verkaufsabläufe unterstützen. Mit einem Fokus auf Teamarbeit und einer positiven Einstellung haben Sie die Möglichkeit, in einem dynamischen Umfeld zu wachsen. Genießen Sie zahlreiche Vorteile, einschließlich großzügiger Urlaubsregelungen und Zugang zu Schulungsressourcen. Wenn Sie eine Leidenschaft für Mode und Kundenservice haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

25 Tage Urlaub plus Feiertage

Monatlicher Rabatt

Zugang zur Perkbox-Plattform

Thrive-Lernsystem

Zahnversicherung (arbeitnehmerfinanziert)

Pensionskasse

Rund-um-die-Uhr Unterstützung

Krankengeld

Sabbatical nach Dienstzeit

Erweiterte Familienrichtlinien

Qualifications

• Erfahrung im Kundenservice ist wünschenswert, aber nicht erforderlich.
• Exzellente zwischenmenschliche und Kommunikationsfähigkeiten.

Responsibilities

• Begrüßen und bedienen Sie Kunden freundlich und professionell.
• Verarbeiten Sie Verkäufe, Bestellungen und Rückerstattungen effizient.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Zeitmanagement

Proaktive Einstellung

Education

Keine spezifische Ausbildung erforderlich

Job description

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Job: Store Crew

Location: Paddington Station

Job Type: Permanent, Part-time

Contracts available:

• 1x 12 hour
• 1x 20 hour

Who are we?

For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.

Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalization.

Role Overview

You will be the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will be attentive to customer needs and will have the opportunity to learn about our products to assist effectively.

Role Responsibilities

• Greet and thank customers, wishing them farewell warmly, ensuring a memorable experience.
• Provide exceptional service, helping customers find products suitable for them, both in-store and via multi-channel sales.
• Process sales, orders, and refunds efficiently at the tills.
• Assist with deliveries and stock replenishment on the shop floor.
• Maintain shop floor and back of house tidiness.
• Stay updated on company activities and promotions.
• Support floor moves, sale setups, and launches.
• Adhere to all company policies and GDPR procedures.

Competencies

• Deliver excellent customer service focusing on customer satisfaction.
• Show passion and enthusiasm for the brand, embodying our values.
• Support social and environmental initiatives.
• Provide a genuine and authentic approach.
• Act with integrity and demonstrate understanding of others.
• Respect and value team members at all levels.
• Engage actively in team activities.
• Use humor appropriately and tailor interactions individually.
• Offer alternative buying options across channels.
• Maintain operational standards including handling deliveries, visual merchandising, health and safety, and stock management.

Experience

• Experience in customer service is desirable but not essential.
• Excellent interpersonal and communication skills.
• Positive attitude and proactive mindset.
• Ability to work under pressure and independently.
• Team-oriented with good time management.

Benefits of working with us

• 25 days holiday plus bank holidays
• Generous monthly discount allowance
• Perkbox platform access from day one
• Thrive learning system with extensive resources
• Dental insurance (employee funded)
• Pension scheme
• 24/7 support via EAP (UNUM/Retail Trust/Fashion Textiles)
• Sick pay allowances
• Sabbatical leave based on service
• Enhanced family policies, e.g., maternity leave
• Refer a friend scheme