Paddington Store Crew

FatFace; London; On-site; GBP 10,000 - 18,000; Part time

Job summary

A leading company in the retail sector seeks enthusiastic Store Crew members for their Paddington Station location. Ideal candidates will embody the spirit of FatFace by delivering outstanding customer service while learning about products. Enjoy benefits like 25 days holiday, discounts, and a supportive work environment.

Benefits

25 days holiday plus bank holidays

Generous monthly discount

Perkbox benefits platform

Access to THRIVE learning system

Dental insurance (employee funded)

Pension scheme

24/7 EAP support

Sick pay allowances

Sabbatical leave in line with service

Family-friendly policies

Qualifications

• Customer service experience is desirable but not essential.
• Excellent communication skills.
• Positive attitude and initiative.

Responsibilities

• Greet and thank customers, ensuring a memorable experience.
• Provide exceptional service, helping customers find suitable products.
• Maintain cleanliness and tidiness of the shop floor.

Skills

Customer service

Communication

Teamwork

Job description

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Job: Store Crew

Location: Paddington Station

Job Type: Permanent, Part-time

Contracts available:

• 1x 12 hour
• 1x 20 hour

Who are we?

For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.

Equality and inclusion isn't an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.

Role Overview

You will put the customer at the heart of everything you do, greeting and serving them in a friendly, enthusiastic, and professional manner. You will attentively learn about our products to assist customers effectively.

Role Responsibilities

• Greet and thank customers, wishing them a fond farewell, ensuring a memorable experience
• Provide exceptional service, helping customers find suitable products for in-store and multi-channel sales
• Process sales, orders, and refunds efficiently at the tills
• Assist with deliveries, stock replenishment, and shop floor presentation
• Maintain cleanliness and tidiness of the shop floor and back of house
• Stay updated on company activities and promotions
• Support floor moves, sale setups, and product launches
• Follow all company policies and GDPR procedures

Competencies

• Deliver excellent customer service focused on satisfaction
• Show passion and enthusiasm for the FatFace brand, embodying its values
• Align with the company's social and environmental missions
• Provide a genuine and authentic customer approach
• Act with integrity, understanding, and respect for others
• Work well within a team, engaging actively and positively
• Use humour appropriately and tailor interactions individually
• Offer alternative buying options across channels proactively
• Maintain operational standards including delivery handling, VM, health and safety, and stock management

Experience

• Customer service experience is desirable but not essential
• Excellent communication skills
• Positive attitude and initiative
• Ability to work under pressure
• Good time management and team spirit

Benefits of working with us

• 25 days holiday plus bank holidays
• Generous monthly discount
• Perkbox benefits platform
• Access to THRIVE learning system
• Dental insurance (employee funded)
• Pension scheme
• 24/7 EAP support
• Sick pay allowances
• Sabbatical leave in line with service
• Family-friendly policies, including maternity leave
• Refer a friend scheme